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Jean-Baptiste BertoloneJB

Jean-Baptiste Bertolone

Business Analyst Salesforce / Project Manager

€720/day
Aix-en-Provence, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jean-Baptiste

Salesforce Consultant for over 4 years, I have implemented the solution on about ten projects.

For short-term assignments as well as for projects lasting more than a year, I adapt to the nature of your needs (strategic upstream consulting, implementation execution, maintenance, Salesforce platform architecture).
My technical areas of expertise cover Salescloud configuration, Servicecloud, platform administration, or complementary modules like CPQ (Configure, Price, and Quote).

Additionally, I can act as a project manager to organize, manage, and drive your digital ambitions.

I also possess expertise in agile methodology, particularly in the Scrum Master role (PSM I Certification), which I have practiced on various projects.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Aix-en-Provence (up to 50km), Marseille (up to 100km), Lyon (up to 100km), Toulouse (up to 100km)

Experience

  • Groupe Softway Medical
    Business Analyst
    April 2024 - Today (2 years and 2 months)
    Aix-en-Provence, France
    Analysis & Optimization of business processes
    Redesign of interfaces with Mulesoft integration
    Redesign of the Experience Cloud customer portal
    Support team backup
    Salesforce Experience Cloud CRM Business Analyst Project Management
  • EMD Business School
    Instructor – CRM & Digital Transformation
    EDUCATION AND E-LEARNING
    September 2023 - September 2024 (1 year)
    Marseille, France
    Design of a CRM discovery program for Master's degree level
    Teaching new digital technologies for Bachelor's degrees
    Pedagogy Digital Transformation CRM Salesforce
  • Reej Consulting
    Business Analyst - Project Manager - Sales & Pre-sales Management
    DIGITAL AND IT
    January 2021 - April 2025 (4 years and 3 months)
    Aix-en-Provence, France
    Project Manager – Salesforce Sales + 10 projects deployed
    from start to finish

    Project Management:
    • Facilitation of scoping workshops, business process optimization
    • Schedule monitoring, milestone adherence
    • Team management (5 consultants)
    Sales & Pre-sales Management*
    • Offer design (Salesforce, interface, custom development)
    • Conducting functional and technical audits
    Business Analyst:
    • Translating business needs into clear specifications
    • Roadmap writing / Focus on added value
    Project Management Business Analysis Pre-sales Audit

Recommendations

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Former user and 2 other people have recommended Jean-Baptiste

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