Freelancer profile translated to English.
Back to original languageAbout Jean-Baptiste
Salesforce Consultant for over 4 years, I have implemented the solution on about ten projects.
For short-term assignments as well as for projects lasting more than a year, I adapt to the nature of your needs (strategic upstream consulting, implementation execution, maintenance, Salesforce platform architecture).
My technical areas of expertise cover Salescloud configuration, Servicecloud, platform administration, or complementary modules like CPQ (Configure, Price, and Quote).
Additionally, I can act as a project manager to organize, manage, and drive your digital ambitions.
I also possess expertise in agile methodology, particularly in the Scrum Master role (PSM I Certification), which I have practiced on various projects.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Aix-en-Provence (up to 50km), Marseille (up to 100km), Lyon (up to 100km), Toulouse (up to 100km)
Experience
- Groupe Softway MedicalBusiness AnalystApril 2024 - Today (2 years and 2 months)Aix-en-Provence, FranceAnalysis & Optimization of business processesRedesign of interfaces with Mulesoft integrationRedesign of the Experience Cloud customer portalSupport team backup
- EMD Business SchoolInstructor – CRM & Digital TransformationEDUCATION AND E-LEARNINGSeptember 2023 - September 2024 (1 year)Marseille, FranceDesign of a CRM discovery program for Master's degree levelTeaching new digital technologies for Bachelor's degrees
- Reej ConsultingBusiness Analyst - Project Manager - Sales & Pre-sales ManagementDIGITAL AND ITJanuary 2021 - April 2025 (4 years and 3 months)Aix-en-Provence, FranceProject Manager – Salesforce Sales + 10 projects deployedfrom start to finishProject Management:
- Facilitation of scoping workshops, business process optimization
- Schedule monitoring, milestone adherence
- Team management (5 consultants)
Sales & Pre-sales Management*- Offer design (Salesforce, interface, custom development)
- Conducting functional and technical audits
Business Analyst:- Translating business needs into clear specifications
- Roadmap writing / Focus on added value
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Certifications
- PSM I Assessment - Scrum Masterscrum.org2019
- Salesforce Certified AdministratorSalesforce2016