Description

Senior Atlassian Consultant | Jira Cloud & Data Center Specialist

I am a Senior Atlassian Consultant with over 12 years of experience helping organizations design, implement, optimize, and transform their Atlassian environments.

I specialize in delivering enterprise-grade Jira solutions across Jira Cloud, Jira Data Center, and Jira Service Management. My experience includes end-to-end implementations, cloud migrations, workflow optimization, governance, automation, integrations, and Agile transformation initiatives.

Core Expertise

Jira Cloud & Data Center Administration

Jira Service Management (JSM)

Server/Data Center to Cloud Migrations

Workflow Design & Automation

Enterprise Jira Governance

Atlassian Marketplace App Integration

Agile Process Improvement

Jira Performance Optimization

User & Permission Management

Atlassian Consulting & Technical Advisory

Certifications

ACP-120 – Jira Administration for Cloud

ACP-610 – Jira Service Management Administration

ACP-620 – Jira Administration for Data Center

ASB-615 – Managing Jira Projects for Cloud

ASB-116 – Atlassian Cloud Foundations

Certified ScrumMaster (CSM)

I work with organizations ranging from startups to large enterprises, providing practical, scalable solutions that improve collaboration, streamline business processes, and maximize the value of the Atlassian platform.

I operate through my own European-registered consulting company and am available for remote B2B consulting engagements with clients across Europe, the UK, North America, and the Middle East.

Whether you need support with a Jira migration, a new Jira Service Management implementation, workflow optimization, or ongoing Atlassian administration, I can help deliver reliable, high-quality solutions tailored to your business needs.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Near Foundation USA
Certified Atlassian Consultant/AI Automation Engineer
March 2023 - Today (3 years and 5 months)
Abu Dhabi, United Arab Emirates
• • Cloud /Data Center Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM).
• • Customization and configuration of Jira Service Desk projects, encompassing request types, screens, permissions, and workflows for agents and customers, as well as portals. This includes icon logo branding, workflow customizations, SLA, automation, and more.
• • Expertise in managing and customizing intricate workflows in Jira, covering validations, conditions, and post functions.
• • Managing issue types, screens, permissions, and security level schemes
Atlassian Confluence Atlassian JIRA
DTCC (Formerly Securrency)
Jira Service Management Engineer
May 2022 - March 2023 (10 months)
Dubai - United Arab Emirates
• • Customization and configurations of Jira service management projects including request types/screens/permission/workflows of agents and customer & portals including icon logo branding, workflow customizations, SLA and automation etc.
• • Creation of JSM tickets through email using email this issue addon with automation of request participants.
• • Customization of customer notifications templates in JSM Projects.
• • Setting up JSM portals using refined addon including theme creation, importing built-in templates and customization.
• • Creation of plans using advanced roadmap plan addon including view customization, setting up permission and applying filters on custom issue type hierarchy.
• • Creation of custom nth level hierarchy in advanced roadmap.
• • Cloud to cloud migration
• • Managing and customization of complex workflows in Jira including validations, conditions, and post function
• • Managing issue types, screens ,permission, security levels schemes for custom projects
• • Managing users, groups, project roles, global permission, spaces and global space permissions
• • Managing installation,upgrade,training on 3rd party atlassain addon like JMWE,JWT,Scriprunner,Jira portfolio,Zephyr,Xray,Bobswift,Bigpicture,Rich filters, SLA Time and report,Profields,Email the issue and many more etc
• • Train team how to use Jira/Confluence effectively.
• • Managing and customization of scrum and kanban boards.
• • Managing and creating Jira reports and dashboards using EAZYBI reports addon.
• • Setting up confluence spaces, templates,filelist, space permissions
• • Migration from JIRA/JIRA SD/Confluence cloud instance to server, from server to cloud and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon. Cloud to cloud migration using cloud migration service.
Dubai Islamic Bank
Jira Confluence Administrator
April 2019 - May 2022 (3 years and 1 month)
Dubai - United Arab Emirates
• • Installation and up gradation of Jira/Confluence/Jira Service Desk/bitbucket server apps on Linux/Windows AND cloud administration for all atlassian products
• • Manage Jira service desk projects customization and configurations including request types/screens/permission/workflows of agents and customer & portals including icon logo branding, workflow customizations, SLA, automation etc
• • Managing and customization of complex workflows in Jira including validations, conditions and post function
• • Managing issue types , screens ,permission, security levels schemes for custom projects
• • Managing users, groups ,project roles, global permission,spaces,global space permissions
• • Managing AD integration with Jira/Confluence
• • Managing installation,upgrade,training on 3rd party atlassain addon like JMWE,JWT,Scriprunner,Jira portfolio,Zephyr,Xray,Bobswift,Bigpicture,Rich filters,SLA Time and report,Profields,Email the issue and many more etc
• • Train team how to use Jira/Confluence effectively.
• • Managing and customization of scrum and kanbanboards.
• • Managing atlassian software and addon licensing
• • Managing and creating Jira reports and dashboards using EAZYBI reports addon.
• • Setting up confluence spaces , templates,filelist, space permissions
• • Migration from JIRA/JIRA SD/Confluence cloud instance to server ,from server to cloud and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon.Cloud to cloud migration using cloud migration service.