Freelancer profile translated to English.
Back to original languageAbout Javier Hernan
Customer Success specialist, corporate account management, and customer service team coordination. Expert in optimizing customer experience and administrative efficiency using Agile (SCRUM) methodologies and strategic data analysis. Strong ability to manage CRM tools, define and monitor performance KPIs (NPS, satisfaction, retention), and transform complex data into practical business solutions. Organized, problem-solving, and customer-oriented profile, with advanced proficiency in office tools (Excel, Power BI, Office 365) and experience in 100% remote work with full autonomy.
Spanish
Native or bilingual
English
Conversational
Portuguese
Conversational
Can work on-site
Málaga (up to 50km), Madrid (up to 10km), Barcelona (up to 10km)
Experience
- Swiss Medical GroupSr. Account Executive (Provider Network Management)MEDICALJanuary 2012 - January 2024 (12 years)ArgentinaDirect communication with medical staff, clinics, and contracted centers to ensure service quality.Supervision of economic agreements and provider fees, ensuring compliance with established contracts.Resolution of administrative and technical incidents through professional portals.Management of major medical expenses, prosthetics, and special materials in coordination with hospitals.Review and validation of service settlements to prevent budget deviations and coding errors.
- F.L.E.N.I.Admissions Clerk (User Support and Healthcare Billing)January 2008 - January 2011 (3 years)ArgentinaComprehensive management of administrative procedures for patient admission to the clinic. Managed documentation and files with rigor and order.
- Hotel Plaza San Martin SuitesReceptionist and Housekeeping AssistantJanuary 2004 - January 2008 (4 years)ArgentinaComprehensive supervision of hotel operations and management of cleaning standards in rooms and common areas. Control of billing audits and daily cash closure. Personalized guest service and conflict resolution.
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Education
- B.A. in Public RelationsUniversidad Siglo 212023Lic. en Relaciones Públicas
- H.N.D. in Hotel AdministrationInstituto Agustina Bermejo2004Tec. en Administración Hotelera