Freelancer profile translated to English.

Description

Salesforce CRM Consultant – Freelance

I support companies in the implementation, optimization, and evolution of their Salesforce CRM to improve their sales performance and the quality of their business processes.

Salesforce Technical-Functional Consultant, I am involved end-to-end in your projects: requirements gathering, Salesforce configuration, process automation, data migration, and integration with your existing tools. My goal is to provide you with a reliable, scalable solution that is quickly adopted by your teams.

Experienced in initial implementation contexts as well as continuous improvement projects, I secure your Salesforce projects by applying best practices and ensuring pragmatic, results-oriented support.

What I bring you:

Salesforce (Sales Cloud) Implementation and Optimization

Process Automation to Increase Efficiency

Data Security and Reliability

User Support and Continuous Improvement

Project Management and Smooth Communication with Business Teams

Added Value: a pragmatic approach, a strong sense of customer service, and Salesforce solutions aligned with your business challenges.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Inetum consulting
Salesforce Consultant
CONSULTING AND AUDITS
July 2022 - Today (4 years)
Paris, France
- Ensure project management in terms of organization, coordination, and team leadership.
- Contribute to project deployment or carry them out by managing client work.
- Guarantee the best quality-cost-deadline balance.
- Assist in technical but especially functional design and write detailed functional specifications.
- Participate in the realization in terms of specific developments or integration.
- Define tests and participate in acceptance.
- Organize, coordinate, and lead the entire project's technical team.
- Arbitrate any disputes between the team and other stakeholders.
- Oversee the project's progress.
- Coordinate, synthesize, and ensure the quality of validations.
- Circulate and disseminate information on the technical side.
- Manage the relationship with the supplier(s) (from contract signing to final project validation).
- Deploy the new application or service.
- Organize and lead workshops.
- Organize maintenance; TMA and MCO management.
- Participate in user training.
- Organize user support.
- Ensure compliance with the specifications, among other things...
JIRA Salesforce Sales Cloud Salesforce ServiceNow Azure DevOps
P1 Security
Digital and Salesforce Referent
SOFTWARE PUBLISHING
July 2019 - May 2022 (2 years and 10 months)
Paris, France
Project: Implementation of the Salesforce CRM solution (Sales Department)
Gather user requirements, write functional specifications (backlog management), and assist in writing the specifications document.
Secure data and access levels, automate sales processes.
Manage users, extract files, import, configure Salesforce (based on user roles); Demonstrate functionalities...
CRM Microsoft Office Trello Slack
P1 Security
Sales Administration Manager / Administrative and Commercial Manager
SOFTWARE PUBLISHING
July 2015 - July 2019 (4 years)
Paris, France
Support a team (2 Sales Admin Assistants) and ensure order compliance and follow-up of client files (from quote receipt to delivery).
Supervise the team, recruitment, schedule management,
Process and verify client orders and monitor their processing (pricing/deadlines/quality of service),
Manage supplier relationships
Propose actions to improve practices and processes,
Participate in internal projects as Sales Admin Referent,
Define and implement relevant KPIs
Update the database
CRM Management
Write business processes...
Microsoft Office Trello Slack Salesforce Team Management Project Management Functional Specifications