Freelancer profile translated to English.

Description

Holder of a Bac + 2 (BTS SIO), I have always worked in the IT field. During my studies, I discovered web development and IT support.

I have recently created my micro-enterprise for website creation, and my secondary activity is IT support, for which I have 7 years of experience in Luxembourg. I remain passionate about IT support and new technologies.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Metz (up to 50km)

Anidris Service SA-IT
Support Consultant
BANKING AND INSURANCE
December 2021 - June 2025 (3 years and 6 months)
Strassen, Luxembourg
• - Preparation and troubleshooting of workstations (Windows 10 & 11)
• - User troubleshooting (password, software issues)
• - User management (Under Intune)
• - Ticketing (Service Now)
• - Active Directory (password reset)
• - Inventory management
• - Access Management
Staging Access Management Ticketing Inventory Management
CTG PSF SA
IT Support
TECH
September 2018 - December 2021 (3 years and 3 months)
Strassen, Luxembourg
• - Preparation and troubleshooting of workstations (Windows 10)
• - User troubleshooting - First-level network troubleshooting
• - Telephony (Cisco Jabber)
• - Active Directory (User creation, access management, password reset)
• - Exchange (Mailbox management, Distribution list, shared mailboxes)
• - Ticketing (GLPI)
• - Inventory management
IP Networks Active Directory Voice over IP (VoIP) Microsoft Exchange GLPI