Freelancer profile translated to English.

Description

Your strategic right hand for E-Commerce & Shopify Operations

You are an e-commerce entrepreneur and know exactly where you want your business to go, but the operational day-to-day business is consuming you? That's exactly where I come in.

As anOnline Business Manager with over 15 years of experiencein areas including order processing, customer service, accounting preparation, and executive assistant, I take over the operational management of your business. My focus is on Shopify systems, which I know and manage from the ground up (including Klarna integration).

I know both sides: the structured back office world of large companies (SAP/Salesforce) and the dynamics of online business. This combination makes me the ideal partner for shop operators seeking professional support without the commitment of a permanent position.

What I solve for you:

Shop Management: Coordination & management of your daily Shopify processes.
Customer Experience: Professional customer communication & complaint management (DE/EN).
Supply Chain: Efficient supplier & order management.
Finance: Invoicing & preparatory accounting.
Operations: Team coordination, project management & process optimization.

I work 100% remotely, structured, and independently. My clients appreciate that I think proactively and don't just work through tasks.

Ready for the next step? Let's talk – I look forward to scaling your business together.

Industry field of expertise

Languages

English
Fluent
German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Besl Gmbh
Commercial Employee
June 2018 - Today (8 years)
New and existing customer support
Order acceptance and entry
Complaint management
Dispatch & Logistics
Process Management Customer Support Customer Support Dispatch
Stiefel GmbH
Sales Administrator
July 2017 - February 2018 (7 months)
End-to-end order processing (quote to invoice) International
Customer support and coordination
Shop Management: Operational maintenance and comprehensive revision of the online shop based on Magento.
Content Management: Updating product data, optimizing shop structure, and quality assurance.
Online Business Management E-Commerce Operations Customer Support Project Management Customer Support
Best Secret GmbH
Customer Service Representative
October 2014 - November 2016 (2 years and 1 month)
Customer support in German and English, written and by phone
Complaint and returns management
Back office activities
Customer Support Customer Support Complaint Management Backoffice