Freelancer profile translated to English.

Description

Reliable virtual assistant for customer support, order processing & back office processes

Looking for support in your daily business so you can concentrate on your core business again?

I will help you with the structured processing of your customer inquiries, orders, and office processes – clearly, efficiently, and solution-oriented.

My focus areas:

– Customer service (email & platforms like Amazon, Etsy, DPD, DHL)

– Order & shipping processing

– Invoicing, credit notes, simple accounting

– Back office organization & appointment coordination

I work precisely, reliably, and independently – with a good sense for priorities and customer needs.

Typical projects:

– Support for online shops & service providers

– Administrative assistance for real estate companies

– Virtual support during peak times or permanently

I look forward to exciting projects – long-term cooperation is also welcome!

Languages

German
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Jayson Hardly GmbH
Assistant to Management
May 2022 - Today (4 years and 1 month)
75 Pforzheim, Germany
In my current position, I support management in organizational and administrative tasks. I work independently, structured, and customer-oriented. My main responsibilities include:
• Independent organization of the entire office workflow
• Receiving and processing customer inquiries and complaints
• Appointment planning and coordination for management as well as internal and external partners
• Support with order processing and document management
• Preparation of relevant documents before appointments and their structured follow-up
• Independent handling of business correspondence, especially email communication. Through my structured and service-oriented way of working, I free up management's time and ensure a smooth daily routine.
Elmatic GmbH
Clerk Order Processing
March 2019 - April 2022 (3 years and 1 month)
76 Karlsruhe, Germany
In my role as a clerk in order processing, I was the central point of contact for customers and internal processes. My tasks included:
• Receiving and processing customer inquiries by phone and email
• Creation and verification of invoices as well as processing of commercial documents
• Appointment coordination with customers, suppliers, and internal departments
• Organization and processing of daily incoming and outgoing mail
• General administrative tasks and support