JSFreelancer profile translated to English.
Back to original languageAbout Jarl Stephen
ServiceNow Developer specializing in micro-tasks, troubleshooting, and optimization of existing instances.
I address specific and urgent needs: fixing Business Rules, JavaScript, Flow Designer, catalog items, simple REST integrations, and performance optimization.
Certified CSA, CAD, and CIS ITSM, CIS Data Foundation, CIS Discovery, CIS Services Mapping, I also support teams and developers in upskilling, ServiceNow coaching, and certification preparation.
My goal: quickly solve concrete problems with clean, maintainable solutions that comply with ServiceNow best practices.
Available remotely, mainly in the evenings and on weekends, for short missions, quick audits, or coaching sessions.
French
Native or bilingual
English
Conversational
Spanish
Fluent
Remote only
Primarily works remotely
Experience
- LoxamServiceNow Developer and Technical OwnerMECHANICAL ENGINEERINGAugust 2023 - January 2026 (2 years and 5 months)Puteaux, FranceDevelopment activities• Development of:• Business Rules• Script Includes• Client Scripts• UI Policies• Record Producers• Flow Designer / WorkflowsModule customization• Customization and configuration of ServiceNow modules:• ITSM• CMDB• Service Portal• HR Service Delivery (HRSD)• Customer Service Management (CSM)Integrations• Design and implementation of integrations:• REST and SOAP APIs• Connections with third-party systems (Okta, business applications, HRIS, monitoring tools, etc.)Best practices• Ensure compliance with ServiceNow best practices:• Performance optimization• Maintainability and scalability• Upgrade-safe development
- International Retail Banking BNPP_IRBServiceNow DeveloperBANKING AND INSURANCEAugust 2021 - August 2022 (1 year)Paris, FranceDesign, develop, and maintain applications and functionalities on the ServiceNow platform• Configure and customize platform components:• Business Rules• Script Includes• Client Scripts• UI Policies• Record Producers• Flow Designer / Workflows• Customize and support ServiceNow modules:• ITSM• CMDB• Service Portal• HR Service Delivery (HRSD)• Customer Service Management (CSM)• Develop and maintain integrations using REST and SOAP APIs• Troubleshoot and resolve technical issues (L2/L3 support)• Ensure adherence to ServiceNow best practices:• Performance• Maintainability• Security• Upgrade-safe development• Collaborate with functional teams to translate business requirements into technical solutions
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Education
- Professional Bachelor's Degree in Computer ScienceLa Sorbonne2022Développement informatique
Certifications
- CIS - ITSMServicenow2024
- ServiceNow Certified System AdministratorServicenow2024