Freelancer profile translated to English.

Description

Graduate of a Master's in Communication-Marketing and a Master's in Management Information Systems. After 5 years of significant experience in various contexts (apprenticeship, salaried employment, volunteering, entrepreneurship), I act as a right-hand person to improve and optimize daily operations. Project management, operations management, or systems management... I make it my zone of genius. I support companies that want to put structure and stabilize their activities as well as those who want to launch into exponential growth while delivering the same quality of service.

I am versatile, multi-passionate, and multi-potential, I like to learn and I train continuously. I have a curiosity that drives me forward, to discover new skills.

I advocate the sharing of knowledge and accessibility to information.

With training in project management, as well as experience gained on the job, I position myself as a business manager to orchestrate the growth and vision of my partner/client.

Diversifying your offers without spreading yourself too thin? Delivering more without losing quality? Doing more by doing less? -> If that speaks to you, let's talk about it

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

SOFDICAR
CSM, Training Manager
AUTOMOBILE
September 2022 - Today (3 years and 9 months)
Paris, France
A new digital solution for renting and sharing vehicles from dealerships.

During this project, I am in charge of BtoB customer relations
- Customer onboarding
- Customer training (creating the training program and training)
- Solution deployment (tool configuration)
- Monitoring and support
- Responsible for upsell and cross-sell

But also as training manager, I participated in the creation of the training organization and the training courses, and in obtaining QUALIOPI certification.
CSM Zoho Training Qualiopi Operational project management Systems Systems management Project management Project manager Marketing automation Customer relationship management (CRM) Zoho CRM
GT BA Transport
Coordination Officer
TRANSPORTATION
August 2020 - August 2022 (1 year and 11 months)
Paris, France
GT BA Transport, a freight transport company.

As a virtual assistant in charge of coordination, I performed several daily tasks:
- Coordination of deliveries
- Customer follow-up (BtoB) and their satisfaction
- Order taking / request
- Document management (Delivery note, quote, invoice...)
- Administrative preparation of accounting documents
Project coordination Administrative management Daily management of a company Zoho Microsoft Excel notion.so Operations management Operational management Operational management
MY BULLET BOX
Co-founder and Co-manager
E-COMMERCE
October 2020 - June 2023 (2 years and 8 months)
Paris, France
As co-manager, I was in charge of the communication and customer acquisition strategy for the stationery Box (by subscription).

I also managed and created the website, Community Management, and the administrative part.
E-commerce website creation E-commerce management Business strategy Digital communication strategy Project management System management System implementation Business Manager Management