Freelancer profile translated to English.

Description

Freelance copywriter and expert in customer service with clear, convincing answers

As an aspiring author with a solid education in writing, I combine linguistic precision with the ability to present complex content in an understandable and engaging way. My focus is on texts and customer consulting. I build trust and provide guidance – whether for consumers, blogs, or online magazines.

What you can expect:

- friendly and calm demeanor

- finding solutions

- thorough research and fact-based content

- clear, target-group-oriented language

- reliability and loyalty

- creative approaches that bring texts to life

Whether it's a guide, blog article, or product description – I write in a way that your target audience enjoys reading and your message gets across.

Languages

German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CMX Customer Solution GmbH
Expert
July 2025 - Today (11 months)
Freelance in customer service, email processing, and account clarification with SAP, ORCA, and Salesforce. Text editing.
ORCA, Salesforce, Chat-Tools Texterstellung und -korrektur , Hohe Tippgeschwindigkeit (60 WPM), exzellente Deutschkenntnisse in Rechtschreibung, Grammatik und Ausdruck. Büroorganisation Flexibilität
Bauerverlag Hamburg,
Intranet Moderator
September 1999 - February 2006 (6 years and 5 months)
Germany
Intranet moderator, text and image editing,
Provision of current topics and work tasks,
Marketing and logistics department
Clerk in customer service, processing
customer requests with complaints
Service Center Quelle,
Customer Service
June 1997 - August 1999 (2 years and 2 months)
Berlin, Germany
Customer service, customer retention, customer acquisition
Service Center Quelle in Berlin
Key responsibilities: Telephone order taking,
customer service and consulting, sales