Freelancer profile translated to English.
Back to original languageAbout Jan
Experienced Customer Support Specialist & Office All-Rounder – Professional Communication & Efficient Administration
Hello! I'm Jan Steinmann. With my many years of experience in customer support, I know that a company's success often depends on the quality of its communication. I'll help you make your customers happy while taking care of administrative tasks in the background.
I am extremely quick to learn new software environments and CRM systems and guarantee processing that is both human and technically precise.
My Focus Areas for Your Relief:
Premium Written Customer Support (CRM Data Maintenance): Professional handling of emails and chats. I take care of inbox management, confidently answer queries, maintain your FAQs or text modules for efficient communication, and reduce your backlogs in the shortest possible time.
Structured Office Management: In addition to support, I assist you with data preparation in Excel, create Word templates, professionally prepare PowerPoint presentations, and structure data processes according to your requirements.
Precise Copywriting: Whether product descriptions, blog articles, or proofreading – I’ll find the right tone for your target audience.
Reliable Content & Data Maintenance: I'll enter content into your CMS, manage product data, or perform structured research so you can concentrate on your core business.
Why Work With Me?
I place great importance on conscientious and independent work. For my clients, this means: You save valuable time through minimal onboarding phases. A brief briefing is all it takes, and I will implement the tasks precisely, on time, and with the highest quality. I think proactively and ensure that processes in customer communication and administration run smoothly.
German
Native or bilingual
English
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- PAJ GPSCustomer Service RepresentativeE-COMMERCEDecember 2024 - Today (1 year and 8 months)Lübeck, GermanyCustomer Service Representative with a Focus on Written Communication (Chat & Email)I currently work in customer service at PAJ GPS, primarily responsible for handling customer inquiries via chat and email.My responsibilities range from purchase and product advice to error analysis and support with hardware and software problems related to GPS and mobile communication systems. I work in a structured, solution-oriented, and efficient manner – even with complex issues.Clear communication, quick comprehension, and clean, traceable documentation for customers are particularly important to me.
- ConcentrixCustomer Service RepresentativeE-COMMERCESeptember 2022 - March 2024 (1 year and 6 months)Lübeck, GermanyCustomer Service Representative Working from Home (IKEA Project)At Concentrix, I worked in customer service for the IKEA project, supporting customers throughout the entire process – from purchase advice and order clarification to complaints and logistics and delivery inquiries.My tasks also included appointment scheduling, coordination between customers and furniture stores, and careful data maintenance in the internal systems.The role required a high degree of structure, reliability, and precise written communication, especially for complex issues and coordination between multiple parties.
- Bockholdt KGOffice Clerk for Office ManagementDIGITAL AND ITAugust 2017 - July 2020 (2 years and 11 months)Lübeck, GermanyAs a trained Office Clerk for Office Management, I bring sound experience from a dynamic, Hanseatic service company with over 5,000 employees. My strength lies in comprehensive support for companies – from structured payroll and financial accounting to efficient purchasing and sales support.I work proactively and systematically, always maintaining an overview even with complex processes. Whether you need support in daily operations, digitizing your files, or master data maintenance: I'll ensure your plate is clean so you can focus on your core business.
Core Competencies (Skills)
Finance & Accounting: Posting and booking incoming invoices, dunning (accounts receivable/payable), checking bank statements.Human Resources (Payroll): Processing sick leave notifications, master data maintenance, creating employment contracts and personnel reports.Purchasing & Logistics: Invoice verification, price inquiries, quote comparisons, and material master data maintenance.Sales Support: Creating reference letters, process optimization, route planning, and support for customer visits.Tools: MS Office (Expert in Excel & PowerPoint), ERP systems, digital archiving.Work Experience
Office Clerk for Office Management (Apprenticeship & Practice)Financial Accounting: Independent booking and posting; managing the dunning process to ensure liquidity.Sales & Project Work: Independently developed a process for updating company references; measuring spaces for quote creation.Fleet Management & Logistics: Digitization of vehicle files and plausibility checks of logbooks.Contract Management: Invoicing, material re-billing, and master data management.
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Education
- Apprenticeship as an Office Clerk for Office ManagementBockholdt KG2020