Freelancer profile translated to English.

Description

Hello and welcome!

I am a freelance virtual assistant and I support entrepreneurs, freelancers, VSEs and SMEs in managing their administrative tasks to save them precious time.

Organized, rigorous and attentive, I invest myself fully in each mission entrusted to me. My goal is to offer you reliable, efficient support adapted to your way of working.

I can assist you with tasks such as:

Email management and organization
Calendar management and appointment scheduling
Data entry and document formatting
Creation and tracking of Excel or Google Sheets spreadsheets
File classification and organization
Internet research
Administrative support
Customer service via email or messaging

I attach great importance to confidentiality, fluid communication, and respect for deadlines. Each collaboration is a true partnership for me, based on trust and the quality of work provided.

If you are looking for a serious, responsive, and involved virtual assistant to help you lighten your workload, I would be delighted to discuss with you and contribute to the development of your business.

Looking forward to collaborating with you!

Languages

Malagasy
Native or bilingual
French
Fluent
English
Conversational

Workplace preferences

Can work on-site

Tananarive (up to 50km)

ADM Value
Telephone Advisor
September 2022 - May 2023 (8 months)
Tananarive, Madagascar
The project is Mondial Relay (incoming calls), customer file tracking, complaints and providing information on package delivery.
Customer Follow-up Telecommunications Telephone Advisor Complaint Handling Social Media
Téléperformance Ankorondrano
Telephone Advisor
June 2023 - December 2024 (1 year and 6 months)
The project is Orange Sosh technical service, I handled outgoing calls, chats, and emails, consisting of troubleshooting for customers.
Colarys Concept
Customer Advisor
January 2024 - June 2025 (1 year and 5 months)
In Ankadikely Ilafy for the standard telephone project (incoming calls), which consisted of helping people find the contacts for the services they were looking for.