Freelancer profile translated to English.
Back to original languageAbout Janin
Hello HR managers, managing directors, and talent scouts,
I am Janin Mimoun, your virtual assistant for projects in event and travel management, as well as back office tasks.
Are you facing a high volume of customer inquiries, struggling with increased staff sickness, does it seem like everyone is on vacation at the same time, or do you simply want to outsource tasks to focus on your core business again?
Then I am exactly the right person to support you temporarily as well as long-term.
With over four years of experience in event planning and office organization, I am here to assist you professionally and competently. And since I travel a lot myself and have already planned trips for clients, I also bring valuable expertise in this area.
Is your company looking for an open-minded, reliable, and conscientious assistant?
Then I look forward to getting to know you and your company.
German
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- zet:motion. GmbHOrder Processing - AMG ExperienceENTERTAINMENT AND LEISUREMarch 2023 - April 2025 (2 years and 1 month)Stuttgart, GermanyAs part of customer service, I supported the team in customer care for exclusive driving and experience events for the AMG Experience. My main tasks included direct communication with end customers and close coordination with Mercedes-Benz, especially regarding event and cooperation inquiries. Furthermore, I was responsible for carrying out administrative tasks and organizing participant data to ensure a high-quality and seamless participant experience.
- Meetings with the team via Zoom
- Customer support via phone and ticketing system (Zoho Desk)
- Processing of event bookings and invoices via Zoho and Juice
- Management and creation of vouchers
- Maintenance of customer databases
- Interface communication with Mercedes-AMG
- Hotel and flight bookings for events
- Friendventure GmbHExecutive AssistantDIGITAL AND ITMay 2024 - April 2025 (1 year)Köln, GermanyAs a remote assistant, I supported the management in administrative and organizational tasks.
- Management and organization of the email inbox (sorting by priority + response)
- Appointment and calendar coordination
- Management of Airbnb accommodations
- Support for accounting (document sorting)
- Elephant Special ToursIntern in Customer and Tour ManagementTRAVEL AND TOURISMMarch 2022 - June 2022 (4 months)Chiang Mai, ThailandAs an assistant in tour and customer management, I was responsible for planning and organizing customized tours tailored to the individual needs of our customers. This position allowed me not only to improve my organizational skills but also to develop a deep understanding of Thailand's cultural specificities and tourist highlights.
- Planning, preparation, and execution of tours with guests and elephants
- Support in back office
- Website maintenance and social media channel maintenance
- Guest support in accommodations and during tours
- Support for service staff in the cafe and foundation
- Support in elephant care
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