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Janina DeniffelJD

Janina Deniffel

Process Optimization & IT Support

€400/day
Kempten, DE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Janina

Are you looking for support to make internal processes smoother, more efficient, and more understandable? Then you've come to the right place. I help companies analyze processes, identify bottlenecks, and sustainably optimize workflows - especially at the interface between IT and commercial operations.

I combine IT support experience, structured process analysis, and commercial understanding into a profile that covers technical, operational, and organizational topics equally. This allows me to quickly identify why a process isn't working, where information is lost, or which steps are slowing teams down. My goal: to create processes that work without being complicated.

I work analytically and detail-oriented, but at the same time pragmatically and solution-oriented. I can communicate with end-users, departments, and IT teams, translating complex topics into clear, understandable steps. I also bring a high degree of reliability, structure, and strong organizational talent.

My focus areas:

  • Analysis and optimization of commercial processes
  • Digitization and improvement of workflows
  • IT Support (1st/2nd Level) and problem-solving
  • Documentation, structuring & knowledge building
  • Process visualization and filing concepts
  • Automation of small work steps
  • Gathering requirements & translating them into usable solutions
  • Increasing efficiency in operational teams
  • Optimization of existing commercial processes
  • Process recording & process simplification
  • Building clear documentation and structures
  • Transition or relief phases in the office/IT area
  • Analysis of pain points & recommendations for improvements
If you are looking for someone who brings structure, identifies problems before they become expensive, and builds solutions that truly advance teams, I look forward to your project.
  • German

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

  • Italian

    Basic

Remote only
Primarily works remotely

Experience

  • JDynamics IT-Solutions
    Founder & IT Consultant
    DIGITAL AND IT
    July 2025 - Today (11 months)
    Kempten, Germany
    • Remote IT support
    • Consulting and process optimization for self-employed individuals and small businesses Planning
    • Setup and optimization of digital work environments (system setup, software integration, data security, and backup concepts)
    • Advice on the selection and implementation of suitable hardware and software solutions
    • Development of individual solutions to improve IT structures and workflows
    • Taking over organizational and technical tasks of business operations
    Process Analysis System Integration IT Support Communication Business Analysis
  • IT-Dienstleistungsunternehmen
    IT System Technician
    October 2024 - Today (1 year and 8 months)
    • Support and assistance for hardware, software, and network-related IT issues
    • Management of the Windows server environment as well as user and rights management via Active Directory
    • Analysis, prioritization, and resolution of technical issues within defined SLAs Setup and maintenance of workstations
    • Performing updates and procuring necessary IT equipment
    • Participation in the optimization of internal IT processes and creation of technical documentation
    • Creation of IT quotes and advice on the selection and procurement of suitable hardware and software
    • Organizational and technical implementation of the migration project to Microsoft Windows 11
    IT Project Management IT Service Management First Level Support IT Support Commercial Activity
  • Internationales Produktionsunternehmen
    Business Intelligence Specialist
    January 2019 - October 2021 (2 years and 9 months)
    • Analysis of complex data sets to derive recommendations for strategic decisions and business planning
    • Support for key users and departments, as well as coordination of first-level support and change control processes (ITSM/ACM)
    • Monitoring of interfaces within defined SLAs to identify and resolve problems
    • Development and implementation of APEX applications to improve data accessibility and efficiency
    • Participation in the conception and introduction of Oracle Data Integrator
    Business Analysis System Integration Business Intelligence Oracle PL/SQL Oracle SQL Developer

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Education

  • Chamber of Industry and Commerce State Vocational School II
    2008
  • Bachelor of Science (B.Sc.)
    International University Bad Honnef
    2017
    Bachelor of Science (B.Sc.)

Skill set

Categories