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Janet Esra KacarJE

Janet Esra Kacar

Backoffice Support / E-Mail & Organisation

€485/day
Saarbrücken, DE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Janet Esra

I support self-employed individuals and small businesses in back-office tasks, customer communication, and organizational duties. My experience at Deutsche Bahn, the airport, and in back-office roles has equipped me to work reliably, in a structured manner, and with a service-oriented approach. Additionally, my business administration studies have provided me with knowledge in organization, project management, accounting, economic thinking, and analysis. I handle email organization, appointment coordination, data maintenance, research, document filing, and administrative support.

I am currently studying Business Administration and am in my final semester.
  • German

    Native or bilingual

  • Turkish

    Fluent

  • English

    Basic

Can work on-site
Saarbrücken (up to 50km)

Experience

  • Flughafen Saarbrücken
    Check-in Agent
    May 2022 - January 2023 (8 months)
    Check-in and passenger assistance at Saarbrücken Airport. Responsible for document verification, baggage acceptance, seat assignment, and customer service. Structured, reliable, and service-oriented work approach, even in stressful situations.
    Customer Care Documentation Communication Stress Resistance Teamwork
  • Deutschen Bahn
    Employee
    February 2020 - May 2022 (2 years and 3 months)
    Esslingen am Neckar, Germany
    Customer consultation and sales at the Deutsche Bahn travel center. Responsible for ticket sales, travel information, bookings, complaints, and service-oriented support for travelers. Confident customer interaction, structured work, and solution-oriented communication.
    Customer Care Sales Complaint Management Travel Planning Structured Work Approach
  • Deutsche Bahn,
    Clerk for Traffic Services
    September 2017 - January 2020 (2 years and 4 months)
    54 Trier, Germany
    Customer consultation and sales at the Deutsche Bahn travel center. Responsible for ticket sales, travel information, bookings, complaints, and service-oriented support for travelers. Confident customer interaction, structured work, and solution-oriented communication.
    Reliability Problem Solving Documentation Complaint Management Problem-Solving Skills

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Education

  • Clerk for Traffic Services
    Deutsche Bahn, Trier Erweiterte Realschule
    2017
    Kauffrau für Verkehrsservice
  • Intermediate School Certificate
    Erweiterte Realschule
    2015
    Mittlerer Bildungsabschluss

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