About Janet Esra
German
Native or bilingual
Turkish
Fluent
English
Basic
Experience
- Flughafen SaarbrückenCheck-in AgentMay 2022 - January 2023 (8 months)Check-in and passenger assistance at Saarbrücken Airport. Responsible for document verification, baggage acceptance, seat assignment, and customer service. Structured, reliable, and service-oriented work approach, even in stressful situations.
- Deutschen BahnEmployeeFebruary 2020 - May 2022 (2 years and 3 months)Esslingen am Neckar, GermanyCustomer consultation and sales at the Deutsche Bahn travel center. Responsible for ticket sales, travel information, bookings, complaints, and service-oriented support for travelers. Confident customer interaction, structured work, and solution-oriented communication.
- Deutsche Bahn,Clerk for Traffic ServicesSeptember 2017 - January 2020 (2 years and 4 months)54 Trier, GermanyCustomer consultation and sales at the Deutsche Bahn travel center. Responsible for ticket sales, travel information, bookings, complaints, and service-oriented support for travelers. Confident customer interaction, structured work, and solution-oriented communication.
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Education
- Clerk for Traffic ServicesDeutsche Bahn, Trier Erweiterte Realschule2017Kauffrau für Verkehrsservice
- Intermediate School CertificateErweiterte Realschule2015Mittlerer Bildungsabschluss