Freelancer profile translated to English.

Description

Hello, I specialize in remote customer relations and administrative support. I assist companies in managing their customer interactions, following up on requests, scheduling appointments, and organizing administrative tasks.

Thanks to my customer relations experience, I have developed excellent organizational, communication, and service skills. I have notably worked on prospect follow-up, follow-up calls, CRM tool management, reporting, and exchange coordination.

Rigorous, autonomous, and attentive, I am committed to providing a smooth and professional experience for your clients. I can help you save time by taking charge of your administrative support, customer follow-up, and daily coordination tasks.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

KAIZEN impact
Setter
SOCIAL NETWORKS
January 2026 - May 2026 (4 months)
Within Kaizen Impact, I assisted entrepreneurs in managing their remote customer relations. I was responsible for follow-up communications, follow-up calls, scheduling qualified appointments, and coordinating between prospects and the team. I also handled reporting on actions taken and updating tracking tools. This experience allowed me to develop strong organizational skills, excellent communication abilities, and great autonomy in remote work.
Slack Go High Level WhatsApp Business WhatsApp Notion
Aqualigne
Sports Coach
SPORTS
August 2022 - August 2024 (2 years)
Welcoming, informing, and assisting members daily.
Managing registrations and administrative follow-up of files.
Organizing and coordinating activity schedules.
Leading and supervising group classes adapted to different levels.
Following up with members and supporting them in their practice to encourage engagement and loyalty.
Handling requests and resolving issues with professionalism and kindness.
Teamwork to ensure a quality customer experience.
Mairie d’hourtin
Activity Leader
PUBLIC SECTOR
September 2021 - June 2022 (9 months)
Supervising and leading groups
Organizing activities
Managing unforeseen events
Communicating with families and teams
Adapting to different audiences