About James
French
Native or bilingual
Experience
- Ville de Saint-FonsService DirectorPUBLIC SECTORJanuary 2023 - Today (3 years and 7 months)Saint-Fons, France• Complete overhaul of the organization to enhance efficiency, clarity, and attractiveness of the service.• Management of 21 employees: team structuring, skills development, clarification of responsibilities.• Deployment of a new operational doctrine optimizing workflows, resources, and work cycles.Crisis Management & Multi-stakeholder Coordination• Leadership and steering of crisis response mechanisms involving local authorities, state forces, emergency services, and elected officials.• Management and activation of Command Posts (PCO / PCC) to ensure continuity, safety, and responsiveness.• Organization of major inter-service exercises (SEVESO): preparation, coordination, steering, and debriefing.Engagement, Quality of Work Life & Social Climate• Implementation of retention, psychosocial risk prevention, team cohesion, and skills development initiatives (regular GTPI training).• Implementation of a participatory management approach to engage teams in reforms.Budgetary Steering & Modernization• Modernization of tools and procedures: simplification, digitalization, improvement of processing times.• Integration of innovative equipment and optimization of investments.➡️ Positioning: Service Management – Transformation – Crisis Management – Operational Leadership.
- Ville de LyonField Operations ManagerPUBLIC SECTORNovember 2021 - April 2023 (1 year and 5 months)Lyon, FranceOperational Steering & Field Coordination• Management and mobilization of teams in demanding environments.• Resource organization, planning, supervision in contexts of pressure and unforeseen events.Management of High-Density Events & Complex Operations• Steering of operations requiring coordination, anticipation, and dynamic workforce management.• Supervision of flows, securing of areas, real-time adaptation.Risk Analysis & Stabilization of Sensitive Situations• Rapid diagnosis of vulnerabilities, design of risk control and intervention strategies.• Ability to restore degraded situations and ensure operational continuity.Inter-institutional Collaboration & Transversal Leadership• Close collaboration with state and local services to ensure overall coherence and effectiveness.• Management of joint units and multi-stakeholder coordination.➡️ Positioning: Crisis Management – Complex Operations – Coordination – Rapid Decision-Making.
- Ville Grigny-sur-RhôneService DirectorPUBLIC SECTORNovember 2019 - November 2021 (2 years)Grigny-sur-Rhône, FranceResource Optimization & Collective Performance• Steering of a strategic inter-service pooling project: reduction of redundancies, better resource allocation, measurable improvement of operational performance.• Implementation of an agile organizational model: real-time prioritization, better mission coverage, enhanced service continuity.Structuring a More Responsive Organization• Redesign of schedules and work cycles to optimize field presence and streamline operations.• Creation of internal processes facilitating coordination and information flow.Centralized Supervision & Digital Tools• Modernization of a supervision center (video surveillance) integrating real-time analysis, optimized flow management, and improved decision-making times.• Progressive digitalization of processes to reduce organizational friction.Institutional Partnerships & Joint Governance• Development of shared governance with state and local partners.• Construction of cross-functional procedures (Public Procurement) ensuring collective action and harmonizing methods.Budgetary Steering & Cost Optimization• Rationalization of expenses through shared management of infrastructure, equipment, and HR.• Improvement of operational efficiency at constant budget, demonstrating fine ROI control.➡️ Positioning: Transformation – Organizational Optimization – Governance – Sustainable Performance.
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Education
- Service ManagerChef de Service
- BTS in Business ActionBTS Action Commerciale