About James
I help leaders navigate change in a way that builds momentum, trust, and real engagement — not just compliance.
I bring a practical, people-first approach to moments that often feel uncertain or overwhelming. My focus is on helping leaders communicate clearly, strengthen trust, and equip their teams to move forward with confidence.
Whether you’re leading a transformation, launching a new initiative, or managing ongoing change, I partner with you to simplify the process and keep the human side at the center.
English
Native or bilingual
Can work on-site
Grand Rapids (up to 50km)
Experience
- Gilmore Change StudioFounder & PrincipalDecember 2025 - Today (8 months)I lead Gilmore Change Studio, focused on the human side of change —helping leaders strengthen trust, communication, and adoption during moments of transition.
- Costco WholesaleMarketing | Membership | Change LeaderJanuary 2017 - Today (9 years and 7 months)Wyoming, MI, USA• • Led enterprise-wide change initiatives, achieving a 65% increase in adoption rates through strategic stakeholder engagement and tailored communication campaigns.• • Applied Prosci methodology to design and implement structured change management plans, incorporating readiness assessments, risk mitigation strategies, and leadership sponsorship initiatives.• • Conducted impact analyses to identify potential challenges, ensuring smooth transitions with minimal operational disruptions.• • Designed and facilitated training programs, improving employee capability and accelerating adoption of new systems and processes.
- Costco WholesaleDepartment Supervisor | Change LeaderSeptember 2014 - January 2017 (2 years and 4 months)Kalamazoo, MI, USA• • Spearheaded change initiatives to improve customer engagement and operational efficiency, directly contributing to a $20M+ revenue increase.• • Implemented leadership development programs, training and mentoring over 10 employees into management positions.• • Led cross-functional teams of 4–30 employees, driving continuous improvement and problem-solving efforts.• • Provided data-driven performance insights through comprehensive reporting, influencing key business decisions.
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Education
- Master of ArtsWestern Michigan University2011Master of Arts
- Bachelor of ArtsGrand Valley State University2007Bachelor of Arts
Certifications
- Change Management PractitionerProsci2025