Freelancer profile translated to English.
Back to original languageAbout James
🤯Turn your data chaos into a growth opportunity.
Official & Certified Zoho Partner, I help SMEs and mid-sized companies implement and optimize the Zoho ONE suite: from analyzing your needs to training your teams.
20 years of experience in international environments, field expertise gained from dozens of real-world projects, and as a Zoho Partner, access to priority Zoho partner support.
🔹 Complete Zoho ONE Deployments
CRM, Desk, Books, Creator, Campaigns, Analytics, People, Recruit, WorkDrive, Learn, RouteIQ...
Ex: full deployment for a franchise group — 50 users, 7 modules, field CRM, HR, marketing & support.
🔹 Integrations & Automations
Third-party APIs (Pappers, Google Places), CRM ↔ Desk sync, workflows, scripts, SMS/email notifications.
Ex: automatic enrichment of CRM records via SIRET + address geolocation.
🔹 ERP/CRM Migrations
Data migration, pipelines, product catalog, document templates, Zoho Books/Inventory integration.
🔹 Ongoing Support & Continuous Improvement
Maintenance contracts to evolve your Zoho environment over time.
✅ Formal service agreement for each project
✅ Professional Liability Insurance up to €8M
✅ 30-day corrective warranty
💬 Have a project? Send me a message for a free initial consultation.🚀 (feel free to read other clients' recommendations on my MALT profile).
French
Native or bilingual
English
Fluent
Can work on-site
Besançon (up to 50km), Lyon (up to 50km), Dijon (up to 50km), Valence (up to 50km), Strasbourg (up to 50km)
Experience
- ROCKET ITZOHO ANALYTICS | INTEGRATION | TRAINING EXPERTTECHJanuary 2025 - Today (1 year and 6 months)Besançon, FranceZOHO ONE and individual modules (CRM, DESK, BOOKS, ANALYTICS...) Integration ExpertI analyze your needs and processes to simplify your days and improve your results.**Analysis**, **Configuration**, **Training**... to transform your data chaos into a real growth opportunity.
- GROUPE NEVENINFORMATION SYSTEMS DIRECTORTELECOMMUNICATIONSSeptember 2019 - January 2025 (5 years and 4 months)Besançon, FranceTelecommunications Sector – Annual Revenue €22 million – 130 employees – Multi-site
- Definition and implementation of the company's strategic directions through all IT tools (hardware and software).
- Process analysis and optimization
- Complete ERP migration (ZOHO ONE)
- Implementation of a CRM (ZOHO CRM)
- Implementation of Desk tools (ZOHO DESK) and field force tools,
- Change management, training,
- Internal and external management (service providers)...
- Integration of new agencies into the Group
- IT budget management.
- VetoquinolIT INFRASTRUCTURE MANAGER (CTO) GROUPPHARMACEUTICALS INDUSTRYMay 2019 - September 2019 (5 months)Lure, FrancePharmaceutical industry – Annual Revenue €530 million – 2500 employees – Presence in 25 countries through subsidiariesManagement of 32 employees,Implementation of 'home office' policy and equipment within the Group,Definition of the IT architecture for new subsidiaries following Group integration.
Reviews
Recommendations
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Education
- Enterprise Information Systems DesignerInstitut Comtois d’Études Polytechniques2004
Certifications
- ZOHO CRM AdministratorZOHO CORPORATION2025