Jamel Youssef

Looking for an ITSM consultant / Project Manager?

Looking for an expert in Easyvista and ServiceNow?

You've come to the right place.

I am an ITSM consultant with over 20 years of experience.

I have worked in various sectors such as administration, banking, and industry.

I have collaborated with companies such as SPIE ICS, Experis, REEL international, Haulotte.

I hold ITIL Intermediate Operation and Transition, Prince2, SAFE certifications.

I also have certifications on Easyvista (Expert Level) and ServiceNow CSA.

I can assist you with:

- Formalizing and implementing ITIL processes

- Proposing the most relevant evolution solutions, at a functional or technical level

- Writing functional specifications and User Stories (Jira)

- Acting as a liaison between business and technical teams

- Participating in the development of tool evolutions

- Monitoring progress and managing project(s).

I also have knowledge of setting up REST API interfaces and SQL Scripting.

Do you have a project?

Contact me, I respond in less than an hour

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