Freelancer profile translated to English.
Back to original languageAbout Jamal
Hello!
IT Consultant specializing in RUN, Application Support, and Production, I assist companies and large accounts in the operational management, continuity, and optimization of their information systems.
Accustomed to critical and regulated environments (energy, banking, public services), I work on supervision, incident, request, problem, and change management, access management, SLA compliance, operational maintenance, and cross-functional coordination between business, development, and production teams.
Recognized for my service orientation, rigor, and communication skills, I am proactive and committed to the continuous improvement of service quality.
I remain at your disposal to discuss potential assignments and collaborations.
Availability: Immediate
Mobility in order of priority: Béziers, Montpellier, Toulouse, Marseille, Lyon, Paris.
Daily Rate: To be discussed based on the scope, duration, and location of the assignment.
Thank you in advance for your attention to my application.
Sincerely,
Mr. Jamal TAGHDA
"Knowledge is the only wealth that grows when shared."
English
Fluent
French
Native or bilingual
Can work on-site
Béziers (up to 50km), Montpellier (up to 50km), Toulouse (up to 15km), Paris (up to 15km), Lyon (up to 15km)
Experience
- EDF OARUN & Application Support ConsultantENERGY AND UTILITIESJanuary 2024 - December 2025 (1 year and 11 months)Lyon, FrancePart of the SUT team within the SI & Expertise agency of the AOA department:. Support for agency activities. Assistance to contract & invoice managers for business applications (Futunoa). Assistance to producers in their electronic contract signing process (SEMOA, SAYGO). Assistance to electricity producers via hotline (Armatis) for various issues in their Solar PV producer space: acknowledgment, analysis, processing, communication, follow-up, and escalation in case of non-resolution. Application of workarounds to ensure service continuity and data quality. Participation in the operational maintenance and continuous improvement loop of applications. Use of problem/incident management methods to report correction needs to project teams via tools: Redmine & Jira. Management of business application access rights. Generation of SQL queries for the PV IT department for use in the production environment. Daily modifications in production environment databases via the Futunoa HMI. Monitoring of escalated incidents and problems, from identification to the deployment of fixes.. Analysis and processing of internal data flows between Futunoa and PGI (SAP) & external flows: Enedis, Armatis, Majorel with reporting. Monitoring of flows and alerting relevant teams in case of failure, followed by investigations into the cause of failure. Contribution to the implementation of new incident management processes with EDF internal staff and service providers. Participation in continuous improvement at the production chain level: drafting instructions. Participation in meetings organized with technical teams. Key contact between business agencies, the hotline, the project IT team, and application pilots.
- BPCE SIRUN & Application Support / ITSM ConsultantBANKING AND INSURANCEAugust 2023 - December 2023 (5 months)Aix-en-Provence, FrancePart of the MySys portal team, which launches several hundred BPCE group banking applications, in an agile context:• Act as the entry point for functional and/or technical requests• Participate in RUN incident diagnostics• Coordinate and prioritize RUN requests• Ensure the processing and follow-up of incidents via SUN (ServiceNow) & Jira, respecting SLAs• Support banking institution employees as a service provider• Analyze logs and investigate the root cause of incidents• Weekly RUN reporting• Manage the centralization of incidents for the entire product and assign them to the relevant services• Organize and lead meetings with development/production teams every two weeks for continuous quality improvement• Monitor incidents and requests for changes to applications in production• Participate in various types of meetings: (Daily stand-ups, delivery validation committee, Sprint Planning, quality review…)• Identify and address malfunctions at the portal level• Write documentation such as: ServiceNow best practices and share with the team• Regularly update the knowledge base on Confluence: instructions for resolving recurring incidents• Dispatch incidents to the technical team based on their scope and skills..Application of security rules and respect for banking secrecy
- Credit Agricole Technologies et ServicesApplication RUN / ITSM & Supervision Consultant – Critical Banking ITBANKING AND INSURANCESeptember 2021 - December 2022 (1 year and 4 months)Mauguio, France.Supervision of production applications within the Digital Workshop RUN department: Mon Change, Tookets, BREF, RSEA, ….•Monitor the load on the digital workshop servers using Grafana (CPU, Memory, Server Disk Space, Average Load, Network Traffic, Database)•Daily checks of API availability + execution of automated test scenarios via Postman•Receive alerts by phone, email, and Metis (ServiceNow) and respect SLAs•Promptly inform the client and project team after detecting a production incident•Create and track incidents in ticketing tools: Metis & Jira•Daily distribution of service weather reports to clients•Write L1 instructions for resolving identified incidents•Perform essential diagnostic and first-level support for malfunctions•Utilize MySQL database information during incident analysis•Retrieve logs via Hotei for initial analysis•Escalate and follow up on incident resolution with development teams•Monitor incidents and requests for changes to applications in production•Track changes (deployments, …) for digital workshop projects•Regular communication with project managers and developers for RUN improvement•Participate in crisis and major incident conference calls•Enhanced monitoring of IT service continuity after a major change•Participate in drafting: service contracts, guides for reporting incidents, ...•Regular presentation of application RUN status in committees organized by the digital workshop•Contribute to the implementation of functional incident management processes (via the Metis ticketing tool)•Participate in (QA) tests of IT application functionalities before production deployment..Security and respect for banking secrecy
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Education
- Professional Title of Higher Technician in Computer Networks & TelecommunicationsAFPA St Jean de Védas2018Titre professionnel de Technicien Supérieur en Réseaux Informatiques & Télécommunications
- Workplace First AidWorkplace First Aid (INRS)2019de Sauveteur Secouriste de Travail
Skill set
Categories
- Other