Freelancer profile translated to English.
Back to original languageAbout Jamal
Hello!
IT Consultant specializing in RUN, Application Support, and Production, I assist companies and large accounts in the operational management, continuity, and optimization of their information systems.
Accustomed to critical and regulated environments (energy, banking, public services), I am involved in supervision, incident, request, problem, and change management, access control, SLA compliance, ongoing maintenance, and cross-functional coordination between business, development, and production teams.
Recognized for my service orientation, rigor, and communication skills, I am proactive and committed to the continuous improvement of service quality.
I remain at your disposal to discuss potential assignments and collaborations.
Availability: Immediate
Mobility in order of priority: Béziers, Montpellier, Toulouse, Marseille, Lyon, Paris.
Daily Rate: to be discussed based on: scope of the mission, duration, and location.
Thank you in advance for considering my application.
Sincerely,
Mr. Jamal TAGHDA
"Knowledge is the only wealth that grows when shared."
English
Fluent
French
Native or bilingual
Can work on-site
Montpellier (up to 50km), Montpellier (up to 50km), Toulouse (up to 15km), Paris (up to 15km), Lyon (up to 15km)
Experience
- EDF OARUN & Business Application Support ConsultantENERGY AND UTILITIESJanuary 2024 - December 2025 (1 year and 11 months)Lyon, FranceIntegrated into the SUT team within the SI & Expertise agency of the AOA department:. Support for agency activities. Assistance to contract & invoice managers on business applications (Futunoa). Assistance to producers in the electronic contract signature process (SEMOA, SAYGO). Assistance to electricity producers via hotline (Armatis) for various issues in their Solar OA producer space: acknowledgment, analysis, processing, communication, follow-up, and escalation in case of non-resolution. Application of workarounds to ensure service continuity and data quality. Participation in the operational maintenance and continuous improvement loop of applications. Use of problem/incident management methods to report correction needs to project teams via tools: Redmine & Jira. Management of business application access rights. Generation of SQL queries for the PV SI to be used in the production environment. Daily modifications in production environment databases via the Futunoa HMI. Monitoring of escalated incidents and problems, from identification to the implementation of corrective measures.. Analysis and processing of internal data flows between Futunoa and PGI (SAP) & external flows: Enedis, Armatis, Majorel with reporting. Monitoring of data flows and alerting relevant teams in case of failure, along with follow-up investigations into the cause of the failure. Contribution to the implementation of new incident management processes with EDF internal staff and service providers. Participation in continuous improvement at the production chain level: writing procedures. Participation in meetings organized with technical teams. Key contact person between business agencies, the hotline, the project SI team, and application managers.
- BPCE SIRUN & Application Support / ITSM ConsultantBANKING AND INSURANCEAugust 2023 - December 2023 (5 months)Aix-en-Provence, FranceIntegrated into the MySys portal team, which launches several hundred BPCE group banking applications, in an agile context:• Be the entry point for functional and/or technical requests• Participate in the diagnosis of RUN incidents• Coordinate and prioritize RUN requests• Ensure the processing and follow-up of incidents via SUN (ServiceNow) & Jira while respecting SLAs• Support banking establishment employees as a service provider• Log analysis and incident origin investigations• Weekly RUN reporting• Manage the centralization of incidents across the entire Product and assign them to the relevant services• Organize and lead meetings with development/production teams for continuous quality improvement every two weeks• Monitor incidents and requests for changes to applications in production• Participate in various types of meetings: (Daily stand-ups, delivery validation committee, Sprint Planning, quality review...)• Identify and address malfunctions at the portal level• Write documentation such as: ServiceNow best practices and share with the team• Regularly update the knowledge base on Confluence: instructions for resolving recurring incidents• Dispatch incidents to the technical team based on their scope and skills.. Application of security rules and respect for banking secrecy
- Credit Agricole Technologies et ServicesApplication RUN / ITSM & Supervision Consultant – Critical Banking SIBANKING AND INSURANCESeptember 2021 - December 2022 (1 year and 4 months)Mauguio, France. Supervision of production applications within the Digital Workshop RUN unit: Mon Change, Tookets, BREF, RSEA, ….• Monitoring the scaling of digital workshop servers using Grafana (CPU, Memory, Server disk space, Average load, Network traffic, database)• Daily checks of API availability + execution of automated test scenarios via Postman• Ensure receipt of alerts by phone, email, and Metis (ServiceNow) and respect SLAs• Promptly inform the client and the project team after detecting a production incident• Creation and tracking of incidents in ticketing tools: Metis & Jira• Daily distribution of service weather reports to clients• Writing level 1 procedures for resolving identified incidents• Perform the essential role of first-level diagnosis of malfunctions• Exploitation of MySQL database information during incident analysis• Retrieval of logs via Hotei for initial analysis• Escalation and follow-up of incident resolution with development teams• Monitoring of incidents and change requests for applications in production• Monitoring of changes (deployments, …) for digital workshop projects• Regular communication with project managers and developers for RUN improvement• Participation in crisis and major incident calls• Enhanced monitoring of IT service continuity after a major change• Participation in writing: service contracts, incident reporting guides,...• Regular presentation of application RUN status in committees organized by the digital workshop• Contribution to the implementation of functional incident management processes (via the Metis ticketing tool)• Participation in testing (QA) of IT application functionalities before production deployment.. Security and respect for banking secrecy
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Education
- Professional Title of Higher Technician in Computer Networks & TelecommunicationsAFPA St Jean de Védas2018Titre professionnel de Technicien Supérieur en Réseaux Informatiques & Télécommunications
- Workplace Safety and First AidWorkplace Safety and First Aid (INRS)2019de Sauveteur Secouriste de Travail
Skill set
Categories
- Other