Jamal E.

• • Pension regulation expert in the 'Personal Data Management' department: my mission within the service is to manage all personal and career data to enable, among other things, the attribution and payment of employee pensions, GRAPA, and civil servant pensions.

• • Handle all service tasks requiring an expert profile with other experts: verify and sign letters before sending, process emails from the service inbox, manage complex family situations, household compositions, update the third-party database, as well as the various checklists received from my supervisor.

• • Quick and efficient execution of assigned tasks following given procedures and instructions.

• • Participation in expert meetings: regular interventions to report and communicate anomalies or difficulties encountered by our agents to ensure rapid resolution.

• • Coaching agents.

• • Sponsorship training to onboard a new agent joining the service.

• • File manager in the payments department: processing files of pensioners with interventions such as: provisional administrator, debt mediator, prison director, beneficiary, life certificate, residence certificate, payment suspension/resumption.

• • Ensure follow-up of correspondence by mail, phone, and email.

• • Versatility in tasks to be performed.

• • Analyze a file; if incomplete, request additional information.

• • Correspondence with our clients.

• • Calculator in the eligibility department, responsible for processing unemployment benefit applications.

• • Ensure the entire process from the beginning until a decision is made on the applicant's eligibility.