Freelancer profile translated to English.

Description

Strategy and development consultant, I support companies in defining and executing growth levers adapted to their challenges. My approach is based on a dual dynamic: combining strategic vision with operational implementation, in order to transform decided orientations into concrete and measurable results.

My multidisciplinary background allows me to intervene with ease in various sectors of activity: services, industry, digital, innovation, or knowledge economy. This transversality is an asset for quickly understanding the specificities of each environment, while bringing a global and uncompartmentalized perspective to the problems encountered.

I have contributed to the launch of innovative projects, the structuring of business models, and the optimization of existing systems. In each of these contexts, my objective remains constant: to create sustainable value by aligning strategy, organization, and execution.

What I prioritize in my missions:

• A clear and pragmatic approach, which is not limited to theory but leads to tangible results.

• An ability to unite around common objectives, by dialoguing with various stakeholders (executives, operational teams, partners).

• An entrepreneurial vision that fosters agility, innovation, and openness to new opportunities.

I offer my clients rich experience, fueled by projects carried out in diverse environments, with a priority on coherence between strategic ambition and operational efficiency.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Poissy (up to 50km)

LES RESTOS DU COEUR
IT & CRM Transformation Project Manager
January 2025 - Today (1 year and 7 months)
Paris, France
Scope & responsibilities. MOA/AMOA management: needs gathering, business rules (reference data, de-duplication, completeness, GDPR), validation of functional deliverables. Multi-site Agile governance: risk monitoring, RAID log, impact reporting to the national committee. UX/UI redesign: simplification of screens and workflows for SKUs, creation of user support materials. Change management: communication, training, and progressive deployment of CRM modules. Key results. Completeness rate +18 pts, duplicate reduction -30%, adoption >80% in pilot branches. Data entry time -25% on key workflows. Deliverables: target data model, Power BI indicators, national functional documentation.
MOA MOA MOA AMOA
NAPAQARO
Lead Deployment Project Manager
RESTAURANTS AND FOOD SERVICE
July 2023 - Today (3 years)
Montrouge, France
Role of lead project manager in charge of deploying a new B2B POS solution within the IT department, a cross-functional solution with numerous business and IT stakeholders. Mission carried out in the context of the digital transformation of the NAPAQARO group (leader in table service restaurants in France).

• Build and maintain the project roadmap through regular exchanges with various teams
• Coordinate and manage relationships with business teams, suppliers, and the IT department
• Co-guarantee the preparation of deployments (deadlines, risks, quality)
• Ensure coordination of on-site deployment team actions (restaurants located throughout France)
• Incident management (publisher, service providers…)
• Prepare Roll Out management materials
• Present the results of reviews/audits to the relevant parties
• Propose areas/avenues for improvement following review/audit work
• Ensure the update of reference documents: Roll Out process, materials, and deliverables
• Report on preparation and deployment actions to the department director and during committees (Project Committees, Steering Committees)
NAPAQARO
Lead Deployment & Run Project Manager
July 2023 - December 2024 (1 year and 5 months)
92120 Montrouge, France
Context. National program to modernize the POS system for multiple brands (~300 restaurants in France). Objective: standardize POS solutions, ensure network reliability, and guarantee business continuity.
Scope & responsibilities. IT/Business/Franchisee deployment & management: lot prioritization, milestones, cutovers. Supervision of software and hardware aspects: ERP/CRM interfacing, POS, terminals, network, and server rooms. Management of service providers (POS publisher, OBS, integrators) and SLA management. RUN support: assistance desk, P1/P2 monitoring, incident reporting. Training & change management: materials and on-site support.
Key results. Deployment on 300 sites in less than 2 months, without payment interruption. Adoption rate >95%, critical incident reduction -70% at M+3. Implementation of a national support framework and sustainable SLA reporting.