Freelancer profile translated to English.
Back to original languageAbout Jalila
Senior IT Consultant — I manage complex digital transformations where they matter most: at the intersection of strategy, operations, and customer relations.
15 years of experience at CGI, Allianz, Crédit Agricole, TotalEnergies — in banking, insurance, energy, and telecom sectors.
What I bring concretely:
→ Management of multi-million euro IT programs
→ Management of offshore teams (India, Morocco) up to 150 FTEs
→ Governance of complex outsourcing contracts (SLA, KPIs)
→ Regulatory compliance: PCI DSS, ISO 9001
→ Change management & Agile transformation
More recently, at CGI: design and deployment of business AI assistants (LLM, RAG) and AI chatbots, with a measured reduction of 4 FTEs in 12 months on repetitive tasks.
Trilingual French / English / Arabic — available remotely or on-site in Paris/IDF.
Graduated from HEC Paris (Strategy) + EXIA Engineer + ITIL V3 certified.
English
Fluent
Arabic
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- CGIService Delivery DirectorDIGITAL AND ITJuly 2024 - Today (2 years and 1 month)Paris, France
- Build and maintain strong client relationships, deeply understanding their needs and aligning CGI's services to meet them effectively.
- Ensure deliverable quality through regular reviews and implementation of best practices across all projects in an Agile environment.
- Lead service delivery with an Agile approach, fostering adaptability, collaboration, and continuous improvement.
- Drive innovation in service offerings (automation via Power Platform, AI, etc.) by staying updated on industry trends, ensuring the competitiveness and relevance of CGI's consulting services.
- Development of a client demand and budget tracking portal (designed from scratch with Claude Code) — centralizing the client request pipeline and real-time budget monitoring, enhancing operational visibility and team responsiveness.
- Oversee the financial performance of consulting service delivery, including budget management, forecasting, and profitability.
- Provide regular reports to management on project status, financial performance, and key indicators.
- Crédit Agricole - CA GIPService ManagerBANKING AND INSURANCESeptember 2023 - June 2024 (10 months)Saint-Quentin-en-Yvelines, France
- Systematic optimization of business processes through the definition of key processes and the implementation of a process and data-oriented organization.
- Close collaboration with management to develop, maintain, and apply operational processes and responsibilities.
- Operational management of the outsourcing contract, supervising 150 offshore FTEs in India.
- Monitoring of operational and financial performance, with regular reporting to management.
- Steering program objectives, proactive problem-solving, and coordination of internal and external stakeholders.
- Updating the IT service catalog, rationalizing workloads, and updating the CMDB.
- Defining success metrics and communicating on programs (obsolescence, cybersecurity, etc.) internally (steering committees) and externally.
- Contribution to the creation and evolution of IT contracts (RFI, RFQ, RFP, etc.) in collaboration with procurement and legal departments.
- Presenting project summaries to management committees.
- TotalEnergies SEService Delivery ManagerENERGY AND UTILITIESNovember 2022 - May 2023 (7 months)Paris, France• Ensure the smooth running of production activities in collaboration with project managers.• Coordinate the effective application of recurring operational activities by optimizing workloads.• Ensure that the domain's project portfolio is auditable and compliant with standards.• Contribute to key project phases to ensure the operational ease of applications.• Validate the quality and content of deliverables provided by project managers.• Consolidate and communicate the follow-up of operational activities in the relevant domains.• Provide advice and guidance to the IT Production organization to meet demands.• Support application managers in evolving their information system in line with Production strategy and standards.• Operationally manage the outsourcing contract, with commitment to results, managing offshore resources located in India and Morocco in the operated domain.
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Education
- IT ManagerEXIA2012ingénieur en informatique
- Degree in StrategyHEC2018Corporate et Business Strategy, Implementation Strategy
Certifications
- ITIL Foundation V3M2I Lyon2016