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Jalel ChaouchJC

Jalel Chaouch

SAP Implementation Consultant

€240/day
Tunis, TN
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jalel

ERP / Payroll Consultant specialized in support, analysis, and user support, I help companies optimize their HR and payroll processes through solutions tailored to their needs. Serious, organized, and attentive, I intervene in functional support, incident management, configuration, testing, and user support missions. Thanks to my experience in ERP and HRIS environments, I am able to adapt quickly to projects and collaborate effectively with business and technical teams. My goal is to provide reliable, responsive, and quality service to ensure customer satisfaction and project success.
  • Spanish

    Native or bilingual

  • English

    Native or bilingual

  • French

    Native or bilingual

  • Portuguese

    Conversational

Can work on-site
Tunis (up to 50km)

Experience

  • ADP ESI TUNISIA:
    SAP Implementation Consultant
    July 2025 - Today (11 months)
    • Participated in scoping workshops and definition of the functional
    • perimeter.
    • Tailored the Agile project tools (Project Place, Siebel)
    • Led functional workshops for clients (Boost portal, Insight Dashboard)
    • Configured SAP system according to iteration planning.
    • Performed unit testing and case scenarios simulations
    • Followed up on UAT with documentation and test evidence.
    • Supported go-live activities and managed the hyper care phase.
  • DHL EXPRESS QATAR:
    Operations Team Lead
    January 2023 - May 2024 (1 year and 4 months)
    • Oversaw 12-member team multi-site operations across service points
    • Managed daily dispatching and coordination of field teams based on volume, priorities, and SLAs
    • Monitored and driven performance across key KPIs (service level, turnaround time, sales performance)
    • Led team scheduling, workload balancing, and real-time operational adjustments
    • Acted as escalation point for operational and customer issues
    • Implemented process improvements to enhance efficiency and service delivery
    • Coached and supported team members to improve productivity and consistency
  • DHL
    Service Point Advisor
    June 2022 - January 2023 (7 months)
    • Delivered value-added services such as TDX and insurance, ensuring customer satisfaction.
    • Coordinated with Ground Ops, Gateway, Sales, and HR to resolve service issues in line with the ICCC mantra.
    • Identified inefficiencies and proposed process improvements to enhance service quality.
    • Supported change management initiatives to help strengthen DHL's competitive edge in the
    • Middle East.

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Education

  • Southern Alberta Institute of Technology
  • Bachelor's in Petroleum Engineering
    bachelor's in Petroleum Engineering

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