Freelancer profile translated to English.

Description

ERP / Payroll Consultant specialized in support, analysis, and user support, I help companies optimize their HR and payroll processes through solutions tailored to their needs. Serious, organized, and attentive, I intervene in functional support, incident management, configuration, testing, and user support missions. Thanks to my experience in ERP and HRIS environments, I am able to adapt quickly to projects and collaborate effectively with business and technical teams. My goal is to provide reliable, responsive, and quality service to ensure customer satisfaction and project success.

Languages

Spanish
Native or bilingual
English
Native or bilingual
French
Native or bilingual
Portuguese
Conversational

Workplace preferences

Can work on-site

Tunis (up to 50km)

ADP ESI TUNISIA:
SAP Implementation Consultant
July 2025 - Today (11 months)
• Participated in scoping workshops and definition of the functional
• perimeter.
• Tailored the Agile project tools (Project Place, Siebel)
• Led functional workshops for clients (Boost portal, Insight Dashboard)
• Configured SAP system according to iteration planning.
• Performed unit testing and case scenarios simulations
• Followed up on UAT with documentation and test evidence.
• Supported go-live activities and managed the hyper care phase.
DHL EXPRESS QATAR:
Operations Team Lead
January 2023 - May 2024 (1 year and 4 months)
• Oversaw 12-member team multi-site operations across service points
• Managed daily dispatching and coordination of field teams based on volume, priorities, and SLAs
• Monitored and driven performance across key KPIs (service level, turnaround time, sales performance)
• Led team scheduling, workload balancing, and real-time operational adjustments
• Acted as escalation point for operational and customer issues
• Implemented process improvements to enhance efficiency and service delivery
• Coached and supported team members to improve productivity and consistency
DHL
Service Point Advisor
June 2022 - January 2023 (7 months)
• Delivered value-added services such as TDX and insurance, ensuring customer satisfaction.
• Coordinated with Ground Ops, Gateway, Sales, and HR to resolve service issues in line with the ICCC mantra.
• Identified inefficiencies and proposed process improvements to enhance service quality.
• Supported change management initiatives to help strengthen DHL's competitive edge in the
• Middle East.