Freelancer profile translated to English.

Description

Certified Senior Salesforce consultant with 9 years of experience. I have a technical functional profile with a very good knowledge of the tool. I have worked on various projects for clients in different industries. Today, I support my clients as a Project Manager/Solution Lead to successfully carry out Salesforce implementation projects on the following scopes and modules: Sales Cloud, Service Cloud, Experience Cloud, or Field Service Cloud.

Languages

French
Native or bilingual
English
Fluent
Spanish
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

FREELANCE
Senior Consultant and Salesforce Project Manager
CONSULTING AND AUDITS
July 2017 - Today (8 years and 11 months)
Paris, France
May 2022 – February 2023
Client: COMFORTH KAROO / FOR A MAJOR CONSTRUCTION PLAYER
Project: Deployment of Field Service Cloud for renovation site planning.
Role: Functional Lead on Field Service and Experience.

April 2021 – March 2022
Client: UPMIND / ALMS
Project: Deployment of Sales Cloud and Service Cloud for Export teams.
Role: Responsible for project management, design, solution implementation, and continuous improvement.

October 2020 – May 2021
Client: UPMIND / BTP CONSULTANTS
Project: Evolving maintenance of the Sales Cloud solution.
Role: Technical functional: support and enhancements.

March 2020 – March 2022
Client: UPMIND / ALMS
Project: Implementation of a customer complaint management solution.
Role: Responsible for project management, design, solution implementation, and continuous improvement.

May 2019 – March 2022
Client: UPMIND / ALMS
Project: Deployment of Service Cloud for customer request management.
Role: Responsible for project management, design, solution implementation, and continuous improvement.

January 2019 – March 2022
Client: UPMIND / INTERPARFUMS
Project: Deployment of Experience Cloud for community engagement of sales representatives in Europe and America, solution also accessible via mobile app.
Role: Responsible for project management, design, solution implementation, and continuous improvement.

January 2019 – March 2022
Client: UPMIND / INTERPARUFMS
Project: Implementation of a Salesforce solution for Retail project management.
Role: Responsible for project management, design, solution implementation, and continuous improvement.

October 2018 – December 2018
Client: DXC / NATIXIS IM
Project: Implementation of an LMS (with Experience Cloud and Appinium).
Role: Technical functional (requirements gathering, specification writing, solution implementation…).

July 2018 – August 2018
Client: UPRIZON / MANGOPAY
Project: Implementation of Experience Cloud with Knowledge.
Role: Responsible for project management, design, and solution implementation.

April 2018 – July 2018
Client: UPRIZON / MANGOPAY
Project: Review of the data model and optimization of the existing SF solution.
Role: Responsible for design and implementation in the following areas: Service, Sales.

July 2017 – March 2018
Client: STANLEY SECURITY
Project: Transformation of the core system, Salesforce-SAP Integration.
Role: Salesforce business services lead (AMOA) for the Sales scope in Europe and North America.
Accenture
Senior Salesforce Consultant
CONSULTING AND AUDITS
July 2013 - June 2017 (4 years)
Paris, France
April 2017
Client: INGENICO
Project: Scoping phase of a Salesforce transformation.

January 2017 – March 2017
Client: CARRIER CONTAINER
Project: Implementation of a new Salesforce CRM in Lightning.

August 2016 – October 2016
Client: COTY
Project: Audit of SFA tools.

May 2016 – July 2016
Client: SNCF GARE & CONNEXIONS
Project: Audit of the Salesforce CoE.

November 2014 – April 2016
Client: NEOPOST
Project: Transformation of the group's core system, SFDC-SAP integration.

July 2013 – February 2014
Client: CARRIER TRANSICOLD
Project: CRM (Salesforce Service Cloud) and e-Catalogue (Pros) deployment. Project methodology: Agile.