Description

I am a global product innovation leader with expertise in building digital products from concepts to launch, ideation, strategy development, product lifecycle management, digital transformation, and new technology augmentation, across the EMEA, UK, USA, Asia, and Africa markets.

Expertise in leading cross-functional teams to deliver optimized user experiences through user-centered design, Agile methodologies, and innovative technologies. Adept at utilizing data analytics to shape strategic product decisions, define and refine product roadmaps, and optimize performance. Proficient in translating complex business challenges into actionable, scalable solutions that enhance customer satisfaction, boost KPIs, and align with overall business objectives.

In addition, I enthusiastically offer to your company my leadership and communication skills, my ability to identify and implement strategies to achieve strong growth, and to foster excellent relations with all levels from management to representatives, staff, and clients.

I believe my experience and skills, along with my education and a strong desire to produce results, would be an advantage that could be appreciated by your company.

I am available at any time to discuss this position with you further, so please email me at

Industry field of expertise

Languages

English
Fluent
Hindi
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Sentinel Performance Solutions Ltd
Product Manager
October 2025 - Today (8 months)
Warrington, United Kingdom
•Strategic Product Development & Leadership
•Process Improvement & Operational Efficiency
•Stakeholder Engagement & Cross-Functional Collaboration
•UI/UX and Digital Channel Enhancement
•Technology Strategy and Innovation Leadership
•Advanced Data Analytics for Market Insights
•Product Strategy Development and Market Expansion
•Brand Development and Digital Channel Optimization
•Platform Optimization & User Experience Enhancement
Yorkshire Building Society (YBS)
Product Manager
June 2024 - September 2024 (3 months)
Leeds, United Kingdom
•Faster Payments Implementation & Strategy
oDeveloped and executed a comprehensive strategic roadmap for Faster Payments, reducing go-to-market time by 20% and accelerating product launch timelines

•Transaction Processing Optimization & Fraud Prevention
oLed the implementation of the Confirmation of Payee (CoP) system in collaboration with Pay.UK, reducing payment fraud incidents by 30% and enhancing payment security across transactions
oCollaborated with cross-functional teams including Finance, AML, Financial Crime (FinCrime), Commercial, Digital, IT, and Transformation, ensuring 98% project milestone adherence, promoting alignment, and delivering results on time
oImproved customer satisfaction scores by 25% through streamlining payment processes, enhancing payment accuracy, and delivering a more reliable and seamless user experience

•Stakeholder Engagement & Cross-Functional Collaboration
oFacilitated communication between technical and business teams, ensuring 100% alignment on project objectives, timelines, and deliverables, improving efficiency and ensuring clear understanding
oDelivered solutions strategically aligned with business goals, resulting in an 18% increase in adoption rates, driving improved project outcomes and stakeholder satisfaction

•Process Improvement & Operational Efficiency
oConducted detailed requirement gathering and backlog management for 40+ features, boosting team efficiency by 30%, enabling faster feature development and delivery
oPerformed comprehensive process analysis, identifying and eliminating redundancies, resulting in a 15% improvement in workflow consistency and a more streamlined operational flow
oLed Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives), driving a 25% increase in team collaboration and responsiveness, resulting in faster decision-making and more efficient project execution
Product management Product Development Product design Product Marketing
NatWest Group
Product Manager
December 2022 - November 2023 (11 months)
London, United Kingdom
•Strategic Product Development & Leadership
oLed the development and execution of a comprehensive product strategy for the FCA-regulated Consumer Duty program, impacting 600,000+ customers and ensuring compliance with industry standards
oConducted thorough feature analysis and UI/UX design, resulting in a 15% increase in user engagement and significantly improving user experience across digital platforms
oDelivered exceptional customer outcomes through strategic planning, achieving a 20% improvement in customer satisfaction scores, enhancing overall product effectiveness, boosting customer retention, and driving growth through the successful implementation of agency banking initiatives.

•Global Payment Ecosystem Transformation
oIntegrated SWIFT GPI tracking feature, reducing payment inquiries by 45% and enhancing payment tracking efficiency across global transactions
oIntegrated Low Value Payments (LVP) with VISA for global money remittance, improving international transaction processing by 25% and streamlining cross-border payments
oLed the enhancement of end-to-end customer journeys for SEPA, BACS, CHAPS, and Faster Payments, increasing process efficiency by 35% and improving customer satisfaction by 18%
oCollaborated with Financial Crime (FinCrime) and AML teams to optimize transaction monitoring systems, reducing fraudulent activity rates by 35% through data-driven insights and compliance improvements

•UI/UX and Digital Channel Enhancement
oSpearheaded the design and launch of innovative digital platforms, resulting in a 25% increase in user adoption and significantly enhancing the user experience across multiple channels

•Agile Methodology Implementation and Team Collaboration
oLed Agile ceremonies (sprint planning, retrospectives, stand-ups), increasing team efficiency by 30% and fostering collaboration to ensure smooth project execution