JHFreelancer profile translated to English.
Back to original languageAbout Jade
With experience in after-sales service and customer relations in the automotive sector, I now support brands and e-commerce businesses that want to offer their customers a smooth, human, and professional experience.
💬 What I offer:
– Customer relationship management (email, chat, social media, CRM)
– Order, return, and complaint tracking
– Writing clear & engaging product descriptions and customer messages
– Optimizing internal processes for more responsive customer service
🎯 My goal: to ensure your customers feel heard, understood, and loyal — while freeing up your time from time-consuming tasks.
Organized, reliable, and responsive, I easily integrate with your tools (Shopify, Etsy, Hubspot, Zendesk, etc.) and your teams, even remotely.
➕ My added value: a human, solution-oriented approach with a real sense of detail.
Available for one-off or recurring assignments.
💌 Let's talk about your project: I'll help you build customer service worthy of your brand.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Groupe VaubanReception Advisor ServiceAUTOMOBILESeptember 2025 - Today (11 months)Saint-Germain-en-Laye, France🗓️ Appointment Management for Workshop: Scheduling customer visits for maintenance, mechanical repairs, and manufacturer recalls to ensure a smooth workflow and optimal after-sales service organization.🚗 Replacement Vehicle Provision: Managing reservations, availability tracking, and handover of courtesy vehicles during repair work.🧰 Sales and Spare Parts Ordering: Welcoming, advising, and managing parts sales for individual customers. Tracking supplies and orders to ensure service availability and quality.🔧 Spontaneous Technical Support: Voluntary support for customers to help them understand their vehicle. Assisting customers with tire pressure checks, oil top-ups, and preventive maintenance advice.
- Dafy MotoMotorcycle Service & Equipment AdvisorAUTOMOBILEMarch 2025 - July 2025 (4 months)Chambourcy, France📆 Appointment Scheduling and Customer Reception: Organizing workshop visits and managing customer flow to ensure efficient and smooth service.🔍 Technical Advice & Expertise: Personalized support for riders on choosing tires and rider/passenger equipment (helmet, jacket, gloves, pants, boots).🏬 Sales Area Maintenance and Optimization: Showcasing products and improving the in-store customer experience.📦 Goods Management & Logistics: Receiving, stocking, and inventory tracking to ensure product availability.🛠️ Mechanical Parts Ordering and Management: Finding suitable solutions and providing technical advice to meet customer needs.🔄 After-Sales Service and Returns Management: Handling defective goods and tracking after-sales service files.💳 Payment Processing and Management: Processing in-store transactions to ensure fast and efficient service.📞 Multichannel Customer Relations: Providing information by phone and in-store to assist customers at every stage of their purchase or repair.
- Dafy MotoWeekend Sales AssistantAUTOMOBILEApril 2024 - May 2025 (1 year and 1 month)Chambourcy, France👥 Supporting in-store and workshop teams to ensure smooth service during peak hours.📞 Customer Reception & Request Management in store and by phone to effectively guide riders.🏍️ Rider & Passenger Equipment Advice (helmet, jacket, gloves, boots, etc.), with personalized support based on needs and usage.📦 Stocking and Replenishing Goods to ensure product availability and an attractive sales area.🛠️ Receiving Motorcycles at the Workshop: Taking charge of vehicles and coordinating with the technical team.
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Education
- Prépa Jeux vidéo et Animation 2D / 3D, Communications graphiquesECV Creative Schools & Community2020Prépa Jeux vidéo et Animation 2D / 3D, Communications graphiques
- Baccalauréat généralLycée Jean-Baptiste POQUELIN2019Baccalauréat général