Freelancer profile translated to English.

Description

Experienced Systems and Network Technician with over 6 years of experience in network management and IT support for businesses and local authorities. I place the needs of clients and users at the heart of my professional approach, ensuring I educate and train them in best practices to optimize maintenance costs and performance. Responsive and always prioritizing my tasks, I guarantee my employer and their clients fast and accurate support to minimize downtime and its impact on productivity.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Évreux (up to 50km)

SERAF1
Systems and Network Technician
CONSULTING AND AUDITS
September 2022 - Today (3 years and 9 months)
Évreux, France
System and network administration
IT maintenance
Office software trainer

Operating Systems
• Windows Server 2003 – 2019
• Linux (basic knowledge)
• Windows 7 -> 11

Techniques: Creation of training and self-learning materials
Creation and management of CMS websites => seraf1.fr, mopapilys.fr

Software:
Environment: Windows 8, 10, 11, MacOs, Android
Office Suite: Word, Excel, Publisher, OneNote, PowerPoint (+ Open Office)
Video conferencing tools: Zoom, Teams
Web: WordPress, Social networks, Google tools, cloud
Microsoft Office Office Tools User Support Wordpress IT User Support IT Support IT Maintenance Virtualization
Mairie de Chanteloup-Les-Vignes
AutoCAD Draftsman
PUBLIC SECTOR
September 2019 - September 2022 (3 years)
Chanteloup-les-Vignes, France
Evacuation, intervention, and building plans.
Design proposals, site meetings.
Mairie de Chanteloup-Les-Vignes
NTIC Department
PUBLIC SECTOR
May 2016 - April 2019 (2 years and 11 months)
Chanteloup-les-Vignes, France
SYSTEM ADMINISTRATION:
• Windows Server
• Active Directory (user management, sharing and access rights, etc.).
• DNS / DHCP.
• GPO management.
• Backup management (Acronis).
Internal IT park management (150 workstations across 8 sites / printers)
• Installation and maintenance of user workstations.
• Inventory and tracking (GLPI).
• Analysis and processing of user requests. Problem assessment and resolution. Level 1 and 2 user support (TSE, TeamViewer)
NETWORK ADMINISTRATION:
• Management of Level 3 equipment (HP, Watchguard).
• VPN creation (Watchguard, SSL).

Operating Systems
• Windows Server 2003 - 2016
• Windows XP -> 11
SECURITY
• Implementation and operation of a redundant firewall infrastructure (Watchguard).
• Deployment of antivirus solutions (Sophos, Kaspersky) in client/server mode.
• Implementation of emergency power systems (general and semi-general UPS under APC, centralized monitoring).
• Web filtering (Sophos)
TELECOMMUNICATION
• Maintenance and configuration of city autocoms (Alcatel)
• Connection to IP, digital, and analog telephone autocoms
• Configuration, management, and maintenance of fixed and mobile phones