Freelancer profile translated to English.

Description

Expert Governance & Service Delivery Management (SDM) | 20 years of experience

Accompanying the performance of your digital services and securing your critical transitions is at the heart of my expertise. With 20 years of experience, I focus on operational management and IT governance to transform your technical challenges into measurable successes.

My areas of intervention:

Operational Management (SDM) : Service Level Agreement (SLA) management,KPImonitoring, and provider management (onshore/offshore).
Governance & Transition : Application ofITILbest practices to ensure service quality and secure production deployments (Build-to-Run).
Cross-functional Project Coordination : Management of complex deployments (security, infrastructure, collaborative tools) in a multi-stakeholder environment.

Key Result : 16% reduction in the volume of anomalies during my last mission thanks to a strategic overhaul of workflows onServiceNow.

Why collaborate with me?

Rigorous and autonomous, I bring a strategic vision combined with immediate operational effectiveness. Accustomed to demanding and international contexts, I master management and reporting tools (advanced Excel, ITSM environments) for precise monitoring of budgets and risks.

Based in Les Ulis, I am equipped for full remote collaboration with guaranteed responsiveness and autonomy.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Can work on-site

Les Ulis (up to 15km)

Gestion de Projets Personnels & Veille Technologique
Senior Consultant – Transition Management & IS Watch
CONSULTING AND AUDITS
June 2024 - Today (2 years and 2 months)
Les Ulis, France
Management of a complex real estate and logistics transition (renovation, budget optimization) and **installation of a high-performance Full Remote environment**.
In parallel, Business Development mission for Assur'Compagnon: active prospecting, B2B partnership development, and promotion of affinity insurance solutions.
Maintenance of rigorous technological watch on IS governance and performance indicators (SLA/KPI) to prepare for my next step in SDM/PMO.
Project Management IT Governance SLA / KPI Budget Management Change Management
Bouygues Telecom
Senior SDM - Governance & Transition
TELECOMMUNICATIONS
September 2022 - June 2024 (1 year and 9 months)
Meudon, France
OPERATIONAL PERFORMANCE MANAGEMENT AND IT SERVICE DESK GOVERNANCE
Transformation of operational support : 16% reduction inticket volumethrough centralization on ServiceNow.
Management & Sourcing : Reconstruction of the support team, recruitment, training, and skill development.
Outsourcing Management : Transverse coordination with L1/L2 providers (Poland) in anITILenvironment.
Cyber Compliance : Coordination of L3 experts to ensure compliance (CrowdStrike, Zscaler) and strict adherence toSLA/SLRcommitments.
ServiceNow ITSM IT Governance Strategy & performance management (KPI, profitability, audit) IT Crisis Management
Expertise Conseil IT (Transition Setec)
IT Transition & Governance Expertise Consultant
CONSULTING AND AUDITS
January 2019 - August 2022 (3 years and 7 months)
Les Ulis, France
IT TRANSITION CONSULTING AND METHODOLOGICAL SUPPORT
Skills transfer mission andpost-departure technical expertiseto ensure the continuity of IT service and subsidiary support at Setec International.
This period was also dedicated to an importantfamily break(arrival of my daughter in 2021) while pursuing personal skill development projects on performance management tools and cybersecurity governance.
IT Transition Skills Transfer VIP Client Support Cybersecurity Governance