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Jacqueline Warsama-CakinJW

Jacqueline Warsama-Cakin

Operations & Process Manager DACH

€475/day
Berlin, DE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jacqueline

Growth breaks processes. And that's exactly when expensive mistakes happen - in logistics, at the interface between sales and operations, in workflows that nobody has documented.

I help companies get through this phase and scale better than before. With experience from three very different environments: as Key Account Operations Manager at JD Sports, as Sales Coordinator and later Operations Manager Germany at Byredo, and in Sales Development at Porcelanosa.

Three industries, one constant task: building processes, connecting sales and operations, structurally securing growth.

I work on a project basis or on retainer - remotely and in the DACH region.
  • German

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Can work on-site
Berlin (up to 20km)

Experience

  • BYREDO
    Operations Manager Germany
    FASHION AND COSMETICS
    January 2024 - October 2025 (1 year and 9 months)
    Berlin, Germany
    As Operations Manager Germany, I was responsible for the entire day-to-day operational business - from retail operations and store openings to finance and IT. I worked closely with the headquarters in Paris and Barcelona and actively supported P&L creation as well as the implementation of new tools such as SAP and Retail Pro.
    Process Optimization Retail Operations Reporting Project Management
  • BYREDO
    Sales Coordinator
    FASHION AND COSMETICS
    March 2023 - December 2023 (9 months)
    Berlin, Germany
    As Sales Coordinator, I supported the SAP implementation and was responsible for coordinating sales projects and campaigns. I created reports and analyses for management and was the central point of contact for customer inquiries and follow-up on open offers. Close collaboration with sales and internal teams laid the foundation for my later operational role.
    Reporting & Analysis Customer Service Sales Coordination
  • Porcelanosa
    Project Sales Developer
    RETAIL (LARGE RETAILERS)
    April 2022 - January 2023 (9 months)
    Berlin, Germany
    • Active development of projects with architects, interior designers, developers, and project clients
    • Presentation and specification of Porcelanosa products (kitchens, bathrooms, flooring, interior and exterior applications)
    • Building and maintaining long-term relationships with relevant stakeholders in the A&D environment.
    • Project follow-up and information management in CRM (Salesforce)
    • Market observation and identification of new business potential in the Northeast Germany region
    • Representation of Porcelanosa at relevant events and industry meetings

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Education

  • International Business Administration
    Europa-Universität Viadrina Frankfurt
    2018
  • Economics
    Universidad Complutense de Madrid
    2017
    Auslandssemester

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