Freelancer profile translated to English.
Back to original languageAbout Jacqueline
Hello, I'm Jacqueline and I support small and medium-sized enterprises as well as private landlords in structuring, relieving, and permanently establishing their administrative processes efficiently.
As a business economist and aspiring HR officer, with leadership experience and a strong focus on process optimization, I bring structure to workflows, relieve teams, and sustainably improve internal processes.
My focus areas:
Back office, process optimization, organization, administration, HR support, communication, marketing, efficiency improvement.
My added value:
I quickly identify where time and resources are lost and develop practical solutions that simplify processes and increase productivity.
What makes me special:
A rare combination of business acumen, operational leadership experience, and the ability to create order, structure, and clarity even in complex situations.
If you are looking for someone who not only works but also structures and thinks along, I am exactly the right person for you.
German
Native or bilingual
Can work on-site
Köthen (up to 20km)
Experience
- ImmobilienReal Estate Management and RentalREAL ESTATEJanuary 2026 - Today (5 months)-Administrative support of residential and commercial properties-Tenant communication and processing of inquiries-Creation and maintenance of rental agreements-Coordination of service providers and craftsmen-Preparation of utility bills-Maintenance of property and tenant data-Support of commercial real estate managementFor over 50 residential units.
- IT DienstleistungProcess Optimization/ FoundingMay 2024 - April 2025 (11 months)Support in company founding and structuring of operational processesAnalysis and optimization of internal processes (communication, quotation processes, customer contact)Development of basic organizational and administrative structuresCreation of documentation and process templatesCoordination of administrative tasks and prioritization of to-dosSupport in the back office as well as in customer and partner communicationDevelopment of efficient workflows for daily business processes
- TelekommunikationAdministrative Team Coordination, Digital CommunicationApril 2024 - October 2025 (1 year and 6 months)Supervision, management, and quality assurance of digital customer communicationAdministrative responsibility for a team of moderatorsTraining, support, and coordination of new team membersPrioritization and assignment of tasks in daily operationsEnsuring clear and uniform communication standardsConflict resolution, escalation management, and structured problem-solvingOptimization of internal processes and improvement measures within the teamDocumentation, case processing, and forwarding of complex issuesClose cooperation with internal interfaces for process improvement
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Education
- Business Economist with a focus on MarketingILS2025Geprüfte Betriebswirtin – Schwerpunkt Absatzwirtschaft & Marketing Fundierte betriebswirtschaftliche Qualifikation mit vertieften Kenntnissen in Rechnungswesen, Controlling, Wirtschaftsrecht und Unternehmensorganisation. Spezialisierung in Absatzwirtschaft und Marketing mit Fokus auf Markt- & Zielgruppenanalysen, Marketingstrategien, Kundenbindung und CRM, Produkt-, Preis- und Kommunikationspolitik sowie Marketing-Controlling. Zusatzkenntnisse in Personal- und Sozialrecht, Mitarbeiter- und Gruppenführung sowie Projekt- und Prozessmanagement. Formale Ausbildung ergänzt durch Methodenkompetenzen in Zeit- und Strukturmanagement sowie effizienten Arbeits- und Organisationsprozessen.