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Jacqueline HöhnJH

Jacqueline Höhn

Freelance Client & Coaching Assistance (Remote)

€480/day
Lenzburg, CH
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jacqueline

I support coaches, consultants, and small businesses as a freelance client & coaching assistant in daily client support, organization, and communication – remotely and reliably.

I am accustomed to working independently, with personal responsibility, and in a structured manner for many years. Even in a remote setting, I organize my tasks clearly, think ahead, and adhere to agreements reliably.

In my work, I use digital tools and selected AI applications to simplify workflows, structure information, and make processes more efficient. For me, clear, human communication is always the priority.

Typical tasks I undertake:

Client support via email and chat

Participant and client support in a coaching environment

Appointment organization, follow-ups, and coordination

Administrative tasks & back office

Support with structured workflows and simple processes

I am consciously seeking a project-based collaboration of approximately 40%, preferably long-term. Clear agreements, respectful interaction, and a professional, reliable working method on both sides are important to me.
  • German

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Höhn Coaching
    Part-time Employment
    March 2020 - Today (6 years and 3 months)
    5600 Lenzburg, Switzerland
    • • Methods: Logosynthesis, Transactional Analysis, systemic approaches, as well as other solution- and resource-oriented coaching methods.
    • • Structure & Implementation: Work with guides, worksheets, and goal and implementation plans for sustainable change.
    Client Support
  • Alterszentrum am Hungeligraben
    Deputy Center Manager | Head of Administration
    March 2014 - August 2025 (11 years and 5 months)
    Niederlenz, AG, Switzerland
    Leadership & Budget: Professional and leadership responsibility (team up to 3), budget planning/control, minute-taking for Executive Board/Heure Fixe. HR (approx. 80 employees): Personnel administration, payroll & contract management, permits; AHV/IV, FAK, BVG, KTG, UVG, withholding tax; employee support and correspondence. Administration: Occupancy management including advising relatives/referrers; invoicing, debt collection, accounts receivable; reception/telephone/info-mail.
    • • Interfaces & Quality: Collaboration with relatives, guardians, authorities, insurers, and service providers; process optimization, documentation, participation/leadership in quality and HR projects (e.g., cantonal audit).
    • • Occupancy & Finances: Optimal, uninterrupted room occupancy (including solvency) – contribution to the financial stability of the operation.
  • 5Architekten GmbH
    Buyer Support & Project Coordination
    November 2011 - October 2013 (1 year and 11 months)
    5430 Wettingen, Switzerland
    • • Support for home buyers & project supervision
    • • Coordination with tradespeople, technical clarifications
    Telephone Customer Support

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Education

  • Various Sales and Entrepreneurship Courses
    4Progress
    2010
    Diverse Verkaufs- und Unternehmerkurse
  • First Certificate
    1989
    First Certificate

Skill set

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