Freelancer profile translated to English.

Description

I support coaches, consultants, and small businesses as a freelance client & coaching assistant in daily client support, organization, and communication – remotely and reliably.

I am accustomed to working independently, with personal responsibility, and in a structured manner for many years. Even in a remote setting, I organize my tasks clearly, think ahead, and adhere to agreements reliably.

In my work, I use digital tools and selected AI applications to simplify workflows, structure information, and make processes more efficient. For me, clear, human communication is always the priority.

Typical tasks I undertake:

Client support via email and chat

Participant and client support in a coaching environment

Appointment organization, follow-ups, and coordination

Administrative tasks & back office

Support with structured workflows and simple processes

I am consciously seeking a project-based collaboration of approximately 40%, preferably long-term. Clear agreements, respectful interaction, and a professional, reliable working method on both sides are important to me.

Industry field of expertise

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Höhn Coaching
Part-time Employment
March 2020 - Today (6 years and 3 months)
5600 Lenzburg, Switzerland
• • Methods: Logosynthesis, Transactional Analysis, systemic approaches, as well as other solution- and resource-oriented coaching methods.
• • Structure & Implementation: Work with guides, worksheets, and goal and implementation plans for sustainable change.
Client Support
Alterszentrum am Hungeligraben
Deputy Center Manager | Head of Administration
March 2014 - August 2025 (11 years and 5 months)
Niederlenz, AG, Switzerland
Leadership & Budget: Professional and leadership responsibility (team up to 3), budget planning/control, minute-taking for Executive Board/Heure Fixe. HR (approx. 80 employees): Personnel administration, payroll & contract management, permits; AHV/IV, FAK, BVG, KTG, UVG, withholding tax; employee support and correspondence. Administration: Occupancy management including advising relatives/referrers; invoicing, debt collection, accounts receivable; reception/telephone/info-mail.
• • Interfaces & Quality: Collaboration with relatives, guardians, authorities, insurers, and service providers; process optimization, documentation, participation/leadership in quality and HR projects (e.g., cantonal audit).
• • Occupancy & Finances: Optimal, uninterrupted room occupancy (including solvency) – contribution to the financial stability of the operation.
5Architekten GmbH
Buyer Support & Project Coordination
November 2011 - October 2013 (1 year and 11 months)
5430 Wettingen, Switzerland
• • Support for home buyers & project supervision
• • Coordination with tradespeople, technical clarifications
Telephone Customer Support