About Jacqueline
I am a Senior L&D Consultant and Instructional Designer with a diverse 16-year career built on deep pedagogical foundations and proven business training results. My background uniquely bridges 14 years of advanced classroom teaching (navigating both high-engagement in-person and digital environments) with two years of corporate office training and concurrent private coaching in high-stakes public speaking and business communication.
By merging institutional educational frameworks with corporate performance goals, I specialize in full-cycle Educational Engineering, collaborating remotely to help organizations improve their team's communication, and design clear workplace training, tailored for both remote and in-person environments.
Specialized Expertise
- Educational Engineering & Analysis: 16 years of expertise conducting deep Training Needs Analysis to design remote Curriculum Development roadmaps and New Hire Training pathways.
- Virtual Public Speaking & Presentation Mastery: Utilizing years of public teaching experience to train individuals and teams to present confidently, pitch persuasively, and facilitate engaging virtual meetings.
- Business English & International Collaboration: TEFL-certified expert training teams to write clear emails, collaborate on virtual projects, and bridge communication gaps. (Basic Italian language skills to support European teams).
Core Focus Areas:
- Curriculum Review & Refinement: Creating, auditing, editing, and restructuring existing corporate training materials to make them clear, engaging, and optimized for both in-person and remote learning.
- Public Speaking & Pitching: Training teams and individuals to present confidently and clearly.
- Business English & Corporate Writing: Helping international teams write clear emails and effectively run meetings.
English
Native or bilingual
Italian
Basic
Remote only
Primarily works remotely
Experience
- Independent ContractorPrivate Teacher IndependentEDUCATION AND E-LEARNINGJanuary 2025 - Today (1 year and 5 months)Palermo, Italy
- Assist students from 4th grade to college with English grammar, public speaking, presentations, time management and homework assignments provided to them in class
- Assist college students with creating and practicing presentations for text heavy classes such as Biology, Seminar and Theology
- Assist students preparing for medical school by coaching them through their volunteer activities, assisting with interview preparation by rehearsing and providing actionable feedback
- Teach students note taking and public speaking strategies
- Incorporate various techniques such as technology, role plays, discussions and videos into lessons to ensure they are engaging
- PSEG Long IslandSenior Customer Operations TrainerENERGY AND UTILITIESJanuary 2023 - January 2025 (2 years)Melville, United States
- Trained myself on the company's policies, logistics and systems used to assist customers with billing and colkections
- •Trained incoming customer service representatives to know when, why and how to use various company software and programs; trained how to use company procedures to properly handle customer accounts, power outages, billing and collections concerns, issues and complaints
- Trained one class with a 100% passing rate of the first three units (including exams) of the training course during the first six months of my employment
- Trained one class through the four-week collections process within the first 10 months of employment with 100% passing rate
- Updated the existing training materials throughout 65% of the training course within the first 10 months of my employment
- Met with executives, and various departments to examine changes in the company's policies and procedures in order to help create new, and improve existing training materials
- •Facilitated meetings as a subject-matter expert in an effort to improve training, development and procedures
- New York City Department of EducationSecondary School English TeacherEDUCATION AND E-LEARNINGJanuary 2010 - January 2023 (13 years)New York, United States
- Collaborated with staff to create a curriculum map aligned to New York State standards and made accessible on Google Classroom for 100 to 120 students and their families
- Worked with 100 students each school year to help them improve their reading, writing, speaking and listening skills through a curriculum (based on the aforementioned curriculum map) that I developed
- Worked with 100 students per school year to prepare them for the New York State English Regents exam, which consisted of reading and analyzing fictional, non-fictional texts, writing an argumentative essay, and writing a literature analysis within 3 hours
- Provided feedback, written and oral, with regard to each individual student’s progress toward meeting their academic goals and their progress toward reaching the state and school benchmarks
- Consistently met with students, parents and counselors in person, over the phone and virtually
- Maintained well-documented phone logs and online databases
- Collaborated as a Grade Team Leader: held weekly meetings with a team of 6 educators on prepared curriculum, guided conversations about students, set and revised goals for students, scheduled parent meetings, acted as a liaison between the team and the principal
- Maintained strict confidentiality standards when dealing with sensitive issues regarding students and their families
- Regularly organized transportation, meals and an itinerary for trips consisting of up to 200 students and staff
- Created, revised and implemented the school's journalism program, which grew from 5 to 30 students, while fostering and maintaining relationships within the journalistic community and other external organizations
- Created, edited and broadcast the school's news program for viewing via iMovie and YouTube
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Education
- TEFL certificationTEFL.Org;202530 Hour TEFL Course Business English Certificate
- 120 Hour TEFL Course Grammar certificate Teaching Business English CertificateTEFL.Org;2025120 Hour TEFL Course Grammar Certificate