Freelancer profile translated to English.

Description

Customer Success Manager with over 20 years of experience in customer relations, I support your clients from onboarding to loyalty. Through clear communication, rigorous follow-up, and a true sense of service, I contribute to their satisfaction, engagement, and success.

Industry field of expertise

Languages

French
Native or bilingual
Portuguese
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

RINGOVER,
Team Lead Customer Care
TELECOMMUNICATIONS
May 2020 - May 2025 (5 years)
Montrouge, France
Team management (6 to 12 people)
Client portfolio management: contract onboarding, welcoming and training new clients, managing daily requests
Customer relationship management: European markets
Team Management Client Onboarding Customer Service Technical Support
INFRACTIVE,
Sales Assistant
February 2018 - November 2018 (9 months)
Le Plessis-Robinson, France
Sales administration: from order taking to delivery management
Client and supplier relations
Customer reception
Order Entry Customer Service
CORIOLIS TELECOM,
Sales Assistant and Customer Relations Manager
TELECOMMUNICATIONS
January 2004 - January 2018 (14 years)
Paris, France
•➢ Client portfolio management (volume increase from 10,000 to 15,000 lines in 6 years): administrative management of client requests, account creation, dedicated subscriber contact and interface with other departments, customer loyalty according to negotiated framework agreements, dispute resolution, customer loyalty management
•➢ Sales Administration
•➢ Training of new employees
Customer Service Customer Loyalty Sales Administration Portfolio Management

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Master I - Manager of Commercial Development and Digital Marketing
Groupe IGS
2019
Master I - Responsable du Développement Commercial et Marketing Digital
Fundamentals of Sales Techniques
CNAM
2014
Fondamentaux des Techniques de Vente

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Jacqueline Alves

Customer Success Manager | Client Onboarding

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