Freelancer profile translated to English.

Description

IT & Systems Administration Support Consultant

I support companies and their employees to ensure the stability, security, and performance of their IT environment. My goal is to minimize your downtime and make technology simple for your users.

🔧 What I can do for you:

Technical Support (L1/L2/L3): Quick diagnosis and resolution of hardware and software incidents (Helpdesk and on-site).

Systems Administration: Management of IT assets, Windows Server environments, and Active Directory.

Cloud & Tools Management: Administration of Microsoft 365 / Office 365 accounts and access management.

Operational Maintenance (MCO): Preventive maintenance, updates, and security of workstations.

🌟 My added value:

Beyond technical expertise, I place a high value on customer service quality. I am educational, patient, and ensure clear follow-up for each user. Trilingual (French, English, Hebrew), I adapt easily to international environments.

Feel free to contact me to discuss your system support or administration needs.

Industry field of expertise

Languages

Yiddish
Native or bilingual
French
Native or bilingual
English
Native or bilingual
German
Conversational
Hebrew
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km)

Immobilier
Manager
January 2015 - January 2024 (9 years)
Lyon, France
• - Portfolio Management: Administration of a portfolio of 20-30 short-term rental properties on Airbnb, Booking.com, HomeAway, Vrbo with an annual turnover of €100K
• - Revenue Optimization: Development of a subletting business model with higher guaranteed returns for owners compared to traditional rentals
• - Multi-Platform Management: Coordination of bookings, dynamic pricing, and occupancy rate optimization across multiple digital platforms
• - Geographic Expansion: Successful expansion of activities from Strasbourg to Lyon while maintaining economic performance
Customer Service System Administration Active Directory Microsoft Office Translation
ARS CONSEIL
Self-Employed Service Provider
January 2020 - January 2025 (5 years)
Lyon, France
• - Specialized Services: Maintenance of medical offices, cleaning of commercial windows, maintenance of green spaces and swimming pools for high-end clientele
• - Service Excellence: Average rating of 4.52/5 over 425 customer reviews (Airbnb/Yoojo platforms), ranked "Top Provider"
• - Operational Flexibility: Intervention during off-peak hours, discreet service adapted to clients' professional constraints
Customer Service Short-term rental Business Strategy Recruitment
Indépendant
Self-Employed & IT Consultant
January 2017 - January 2020 (3 years)
7th Arr., Lyon, France
-> Technical Expertise: IT maintenance and technical support services for SMEs, development of customized solutions
• - Strategic Consulting: Optimization of client systems with a 30% reduction in operational costs
Technical Support IT Troubleshooting Business Strategy System Administration