Mohamed Jabbari

As a freelance Salesforce consultant for Useris, I participated in the implementation and configuration of Salesforce solutions for various clients. My role involved analyzing business needs, configuring objects, fields, automation rules, and user profiles, and contributing to the improvement of internal processes via the platform. I provided first-level functional support, resolved common requests, and documented deployed solutions. This experience allowed me to rapidly develop my skills in Salesforce administration, user support, and service delivery in a client environment.

As an Operations Analyst within Accenture's Mobility department, I managed daily requests and incidents, including full ticket tracking and coordination with technical teams to ensure their resolution. I contributed to the optimization of operational processes by identifying friction points, proposing concrete improvements, and participating in their implementation. My role also involved analyzing operational data to anticipate needs, improve service quality, and enhance overall operational efficiency, all without using traditional ServiceNow tools.