Jaap Hoeve

Giving training sessions on AI and how to work more effectively with AI. I guided the students through the latest developments and what the future holds. By teaching students how to prompt, which AI applications exist, and how AI works, they gain a strong basic understanding to further develop themselves from here.

CGI assignment for Digital Customer Interaction. 9 GenAI assistants rolled out within Rabobank's customer interaction channel, daily used by thousands of employees for millions of customer contacts. 4 new AI assistants developed. – 3 AI business cases elaborated from concept with business value to full solution design with chain integration. – 9 GenAI applications guided from pilot to live; 51% reduction in processing time and 23% lower cost per work activity. – 39 AI use cases identified via value decomposition workshops with stakeholders. – Coordination with solution architects, prompt engineers, and external technology partners (Genesys). Stack: Azure AI • Genesys ◦ Prompt Engineering ◦ Vector Databases ◦ Azure DevOps

Development of a Human-in-the-Loop AI solution for automatic processing and validation of payslips in the mortgage mid-office. – Requirements translated into functional architecture for automatic document processing (mortgage mid-office). – Functional design created for quality dashboard; technical feasibility assessed in consultation with developers.