Freelancer profile translated to English.
Back to original languageAbout Iwona
I am a Virtual Assistant specializing in organizing, automating, and optimizing the daily management of digital businesses.
I work with entrepreneurs, consultants, and companies that constantly receive clients and need order, speed, and clear processes without wasting time on operational tasks.
I handle:
Agenda and appointment management (Calendly, Google Calendar)
Customer service (WhatsApp, email, social media)
Inbox organization and follow-up
Process automation (emails, workflows, reminders)
Chatbot creation and implementation (Landbot, WhatsApp, web)
Customer experience optimization
My approach is not just to execute tasks, but to create systems that save you time and improve your client conversion.
I work with tools like Google Workspace, Notion, Trello, ActiveCampaign, Typeform, Landbot, Make, and others, adapting to what you already use.
If you feel your business depends too much on you and everything goes through your inbox, I can help you structure it.
English
Basic
Spanish
Native or bilingual
Polish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Sector salud y bienestarVirtual Assistant and Sales Closer (freelance)January 2024 - December 2024 (11 months)Madrid, SpainVirtual Assistant with over 15 years of experience in customer service, administrative management, and business organization.I have worked in both in-person and digital environments, managing clients, schedules, and internal processes, which allows me to adapt quickly to any type of business.Currently, I help entrepreneurs and companies to:Organize their agenda and manage appointmentsAttend to their clients quickly and professionallyManage emails and lead follow-upImplement automations that reduce operational loadCreate chatbots to improve customer service and acquisitionMy goal is for the business to run without constant dependence on daily operations, optimizing time and improving the customer experience.I work with tools such as Google Workspace, Notion, Calendly, CRM, and automation platforms like Make and chatbot.
- Isabel Marant,Sales AssistantJune 2019 - December 2024 (5 years and 6 months)Madrid, SpainPersonalized customer service and incident resolution. Management of returns, cash register, and stock. Visual merchandising and window display preparation.
- Agencia Esprínter,Account ExecutiveAugust 2015 - September 2018 (3 years and 1 month)Madrid, SpainCoordination of marketing campaigns and strategies. Budget management and client relations. Supervision of advertising material production.
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Education
- Certificate in Virtual AssistanceInstituto de Asistencia Virtual de Esther Mayor2024Certificado en Asistencia Virtual
- Training in Sales Closing for Professional CloserWoman Closer by Rebeca de la Fuente2025Formación en Cierre de Ventas para Closer Profesional