You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Ivan PinedaIP

Ivan Pineda

Customer Service

€100/day
Cuenca, EC
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Ivan

I help companies and entrepreneurs stay organized, respond efficiently, and optimize their processes through virtual assistance and reliable administrative support.

With a background in Hospitality and direct customer service experience, I understand the importance of clear communication, professional demeanor, and attention to detail. My focus is on facilitating the daily operation of the business and strengthening customer relationships.

I can support you with:

• Email and calendar management
• Customer service (chat and email)
• Lead follow-up and CRM updates
• Appointment and meeting coordination
• Data entry and organization
• Reservation management and administrative support

I am an organized, proactive, and service-oriented person, capable of working with clients in Spanish and English. My goal is to help you save time, improve efficiency, and maintain an excellent customer experience.
  • Spanish

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Guillerminas Hostel Boutique,
    Receptionist
    TRAVEL AND TOURISM
    June 2025 - February 2026 (8 months)
    Cuenca, AZ, Ecuador
    During my work experience at the hotel, I was responsible for the comprehensive management of reservations and guest service, playing a key role in daily operations and customer experience. I managed reservations through digital platforms such as Hostelworld, Airbnb, and WhatsApp Business, ensuring quick responses, constant availability updates, and efficient coordination of check-ins and check-outs. This allowed me to develop skills in digital system management, information organization, and effective communication with national and international clients.

    I carried out complete check-in and check-out processes, verifying data, managing payments, and resolving guest concerns professionally. My focus was always on providing a warm and organized experience, understanding that the client's first and last impression are decisive for the establishment's reputation.

    Overall, my work at the hotel allowed me to develop competencies in administrative management, customer service, operational organization, and digital tool management, skills that I now effectively apply in remote work environments and virtual assistance.
    Marketing Customer Service Airbnb WhatsApp Business Canva Pro
  • Guillerminas Hostel Boutique,
    Reception Intern
    October 2024 - December 2024 (2 months)
    Cuenca, Spain
    Management of hotel management systems for the organization and confirmation of online and in-person reservations.
  • Valgus Hotel & Centro de Negocios-Abril
    Housekeeping Intern
    HOSPITALITY
    April 2025 - May 2025 (1 month)
    • ● Completion of 48 hours of professional practice with high performance in tasks assigned by operational management.
    • ● Kitchen assistant, deep cleaning of areas - housekeeping.

Recommendations

Be the first to recommend Ivan

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Degree in
    University of Cuenca
    2026
    Grado en
  • Secondary: Bachelor of Science
    Unidad Educativa Particular Corazón de María
    2021
    Secundaria: Bachiller en Ciencias

Skill set

Categories