Ivan Pineda

During my work experience at the hotel, I was responsible for the comprehensive management of reservations and guest service, playing a key role in daily operations and customer experience. I managed reservations through digital platforms such as Hostelworld, Airbnb, and WhatsApp Business, ensuring quick responses, constant availability updates, and efficient coordination of check-ins and check-outs. This allowed me to develop skills in digital system management, information organization, and effective communication with national and international clients.

I carried out complete check-in and check-out processes, verifying data, managing payments, and resolving guest concerns professionally. My focus was always on providing a warm and organized experience, understanding that the client's first and last impression are decisive for the establishment's reputation.

Overall, my work at the hotel allowed me to develop competencies in administrative management, customer service, operational organization, and digital tool management, skills that I now effectively apply in remote work environments and virtual assistance.

Management of hotel management systems for the organization and confirmation of online and in-person reservations.

• ● Completion of 48 hours of professional practice with high performance in tasks assigned by operational management.

• ● Kitchen assistant, deep cleaning of areas - housekeeping.