About Ivan
French
Native or bilingual
English
Fluent
Spanish
Native or bilingual
Russian
Basic
Experience
- Equans frEnd User Support Project ManagerENERGY AND UTILITIESJuly 2024 - Today (1 year and 11 months)Courbevoie, FranceLeading the transition of the Level 1 outsourcing service.Leading and advising on continuous improvement (processes and tools).Project management for Smart Service Desk (AI).Project management for ACD deployment (Nimbus).
- EDITISUser Support Chain Transformation Project ManagerPUBLISHINGJanuary 2024 - March 2024 (3 months)Paris, FranceOperational management of a user support chain transformation project.
- Definition of processes and selection/improvement of associated tools: Easyvista
- for incident, request, and change management, xWiki for
- knowledge management.
- Leading build-to-run activities (infrastructure > workstations) and shift left
- (L2/L3 > L1).
- Optimizing the time and quality of delivery for workstation deployment/renewal campaigns.
- Managing service providers/integrators involved in the project.
- EDITISTransition ManagerPUBLISHINGJune 2022 - December 2022 (7 months)Paris, FranceProduction Manager in Transition ManagementManaging a team of 25 people across infrastructure, helpdesk/service desk, and application operations.
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Education
- Bachelor's degree in Language Sciences, major in French as a Foreign LanguageParis V - René Descartes1994
Certifications
- MCSE Windows 2000ENI2001
- ITIL v4Self-taught2022
Skill set
Categories
- Other