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Ivan GautreauIG

Ivan Gautreau

Transition Manager / IT Project Manager / SDM

On-demand
Guyancourt, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ivan

I support your teams in contexts of transformation, evolution projects, or IT system compliance (Service Desk or Infrastructure), whether in operational management or project management.

With over 20 years of experience in IT, I had several lives before IT: in tourism, teaching, catering, and the non-profit sector. Underlying this journey are a sense of service, versatility, and proven adaptability on both technical and human levels.

Why me?
+ I have dual experience (4 years in IT consulting firms and 16 years in a mid-sized company) and therefore a keen understanding of the business and operational challenges of an IT department, whether in project mode or production.
+ I help you identify and then address areas for improvement: technological debt, security, ITIL compliance, setting up documentation repositories (DAT, DEX, DI, instruction sheets).
+ I support you in setting up outsourcing contracts: IaaS, Service Desk.
+ I can be involved from the project phase through to the operational phase.

My strengths:
+ Versatility: from Agile project management to server racking in a Data Center.
+ Adaptability: I have experienced interculturality during 4 years spent abroad (Niger, Gabon, Spain, and Chile). My assignments in IT consulting firms have also led me to work with SMEs/mid-sized companies and large corporations in the industrial, pharmaceutical, and service sectors.
+ Pedagogy: my academic background has allowed me to validate a natural aptitude for sharing and transmitting knowledge, initially in teaching, and later in IT (support activities, technical training, procedure writing, tutoring).
+ Stress resistance: accustomed to best-effort work, time/budget constraints related to project deployment, and crisis situations related to IT system infrastructure malfunctions.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Native or bilingual

  • Russian

    Basic

Can work on-site
Guyancourt (up to 20km), Paris (up to 20km)

Experience

  • Equans fr
    End User Support Project Manager
    ENERGY AND UTILITIES
    July 2024 - Today (1 year and 11 months)
    Courbevoie, France
    Leading the transition of the Level 1 outsourcing service.
    Leading and advising on continuous improvement (processes and tools).
    Project management for Smart Service Desk (AI).
    Project management for ACD deployment (Nimbus).
    Gestion de projet ITIL
  • EDITIS
    User Support Chain Transformation Project Manager
    PUBLISHING
    January 2024 - March 2024 (3 months)
    Paris, France
    Operational management of a user support chain transformation project.
    • Definition of processes and selection/improvement of associated tools: Easyvista
    • for incident, request, and change management, xWiki for
    • knowledge management.
    • Leading build-to-run activities (infrastructure > workstations) and shift left
    • (L2/L3 > L1).
    • Optimizing the time and quality of delivery for workstation deployment/renewal campaigns.
    • Managing service providers/integrators involved in the project.
    XWiki Management d'équipe Gestion de projet ITIL 4
  • EDITIS
    Transition Manager
    PUBLISHING
    June 2022 - December 2022 (7 months)
    Paris, France
    Production Manager in Transition Management

    Managing a team of 25 people across infrastructure, helpdesk/service desk, and application operations.

Recommendations

JC
VB
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Jerome Costel and 2 other people have recommended Ivan

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Education

  • Bachelor's degree in Language Sciences, major in French as a Foreign Language
    Paris V - René Descartes
    1994

Certifications

  • MCSE Windows 2000
    ENI
    2001
  • ITIL v4
    Self-taught
    2022

Skill set

Categories

  • Other