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Malt Strategy
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Malt Tech Trends 2026
Ivana LupiIL

Ivana Lupi

Virtual Assistant, EN/ES/IT Languages

€125/day
12 projects
Huesca, ES
8-15 years
Virtual Assistant
Customer service
Recruitment

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Ivana

I am a translator in the English language, specializing in legal translation and with more than 10 years of experience in the following areas: legal, tourism and hospitality, information technology, business in general.

I have solid experience in Customer Service, Client Relations and as an administrative executive assistant in multinational companies. Also in the area of Human Resources in recruitment and selection of personnel.

My services:

✅ Customer service through emails, chats respecting processes and quality in service
✅Assistance with purchase orders, returns and exchanges
✅Management, monitoring and resolution of claims or incidents
✅Blog and social media message management
✅Monitoring of emails and chat

✅Recruitment and selection of personnel
✅Coordination of training

✅ Travel booking
✅ Coordination of meetings and agenda
✅ Purchase order management

Who trusts my services:

 E-commerce companies
 Startups
 Spanish hotel groups
 Multinational Human Resources consultancy
 Spanish real estate companies
 Consulting and auditing companies
 Italian telecommunications companies
 Multinational IT and oil companies
 Spanish and Latin American communication agencies

I will be happy to help you with your project!

  • English

    Fluent

  • Spanish

    Native or bilingual

  • Italian

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Ivana Lupi Multilingual Services
    Virtual Assistant ES, EN , IT
    E-COMMERCE
    April 2018 - Today (8 years and 4 months)
    I offer customer service, as an executive and administrative assistant, recruitment and selection services. I have experience in multinational companies and startups. I currently work on different projects for Malt clients.
    Customer service Customer Service Recruitment Human Resources recruitment Customer Experience

Reviews

5.0

Out of 6 ratings

C

Cristina

Store&Supply

Reviewed on 9/12/2022

Working with Ivana has been a pleasure. She is a very hardworking, decisive and professional girl. Her job was to take care of customer service for several e-commerce sites and she took the reins very quickly, without problems. She was also in charge of analyzing some processes and took the initiative to fix them. I highly recommend her
C

Cristina

Store&Supply

Reviewed on 4/28/2022

The experience has been perfect. She understood the project at the first time and rigorously met the delivery deadlines.
Show all 6 reviews

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Education

  • Public Translator in English Language
    Universidad Católica Argentina
    1997
    Traductorado Público en Idioma Inglés (Matriculada ante el Colegio de Traductores Públicos de la Ciudad de Buenos Aires) Socia Profesional de ASATI (Asociación Aragonesa de Traductores e Intérpretes) Socia Porfesional ASETRAD (Asociación española de Traductores, Correctores e Intépretes)
  • Business English
    Columbia University, New York
    2001
Check out Ivana's education

Skill set

Zendesk
Human Resources
Spanish
Microsoft Sharepoint
SAP
Prestashop
Italian
English
Customer Service
recruitment
Customer Experience

Categories

  • Other