IRFreelancer profile translated to English.
Back to original languageAbout Itokiana
Freelance sales advisor with 4 years of experience at Intelcia, I specialize in customer service (calls and chat), data entry and transcription. Expert in CRM management and customer loyalty, I offer rigorous solutions to optimize your processes. Reactive and customer-oriented, contact me for your projects in customer support or data management!
French
Native or bilingual
English
Basic
Can work on-site
Tananarive (up to 50km)
Experience
- IntelciaSales Advisor | Customer Service & Data ManagementJune 2021 - Today (4 years and 11 months)Customer advisor at Intelcia for SFR. I provided assistance on mobile and internet offers, explanation of invoices, sales and claims management. I have developed excellent listening skills, a good sense of service, and a mastery of IT tools and CRM.
- IntelciaCustomer AdvisorJune 2021 - Today (5 years)• Customer relationship management• Explanation of invoices• Sale of services and products• Customer assistance and loyalty
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Education
- Training in GRC Teleoperator and Creation of a Call CenterMITIC2019Formation en Téléopérateur GRC et Création d'un Centre d'Appel
- Training in the Tourist Guide Profession2017Formation au Métier de Guide Touristique
Skill set
Categories
- Other