About Issu
I'm a Payment Operations Senior Support professional with 2+ years of hands-on experience in global payment ecosystems, currently based in Warsaw, Poland.
I help fintechs, PSPs, and payment platforms with:
Merchant onboarding — end-to-end setup, validation, and go-live coordination
Payment workflow design — building SOPs, checklists, and process documentation that actually get used
Transaction monitoring & reconciliation support — catching issues before they escalate
Jira workflow setup — service desk configuration, ticket flows, and operational tracking
Operational gap analysis — reviewing your payment ops process and identifying bottlenecks
In my day job I manage ~15 operational cases daily with a 100% SLA record and under 5% error rate, onboarding ~10 merchants/day across platforms including CyberSource EBC, MAS, MMR, FRBO, FIPS, and HBX.
I'm available weekends and evenings (after 5pm CET) for freelance projects — ideal for startups and scale-ups that need experienced payment ops support without a full-time hire.
Working language: English (native). Based in Warsaw, working remotely.
English
Native or bilingual
Hindi
Native or bilingual
Remote only
Primarily works remotely
Experience
- Planet PaymentPayment Operations SpecialistE-COMMERCEJuly 2023 - Today (3 years)Warsaw, PolandLead payment operations and support for merchant onboarding, integration, and transaction monitoring processes across global systems. Collaborate closely with regional and cross-functional teams (including tech and product) to optimize workflows, resolve issues, and deliver efficient payment operations solutions.
- Cineworld Cinema LtdCustomer Service SpecialistTELECOMMUNICATIONSMay 2021 - October 2023 (2 years and 6 months)Warsaw, PolandCineworld Cinema Ltd is a British movie theater company that was founded in 1995. The company is based inLondon, and it operates in several countries including the United Kingdom, Ireland, Poland, the CzechRepublic, Hungary, Bulgaria, Romania, Israel, and the United States. Cineworld is the second-largest cinemachain in the world, with over 9,500 screens across 790 sites in 10 countries.Tasks:• Initiated contact with customers to follow up on sales.• Responded to customer inquiries and resolved complaints.• Fulfilled customer orders and processed returns.• Explained product features and benefits to customers.• Demonstrated how to use products to customers.• Provided product recommendations to customers.
- FoundeverCustomer service representativeTELECOMMUNICATIONSSeptember 2019 - October 2020 (1 year and 2 months)Warsaw, PolandFoundever Polska provides multilingual customer support, technical support, sales, and back-office servicesto clients in various industries, including telecommunications, technology, retail, healthcare, and financialservices. The company's services are designed to improve customer satisfaction, reduce operational costs,and increase revenue for its clients.Project Lyft - Tasks:• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Keeping records of customer interactions, transactions, comments and complaints.
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Education
- Master's in International Business And NegotiationsCollegium Civitas2022Master's in International Business And Negotiations
- Bachelor of Computer ApplicationAbhinav College2018Bachelor of Computer Application