Freelancer profile translated to English.

Description

VIP & L2 User Support Technician - Freelance, 10 years of experience, expert in workstations, high-level support, and hybrid environments, providing on-site and remote assistance in critical or versatile contexts.

Industry field of expertise

Languages

English
Conversational
French
Native or bilingual

Workplace preferences

Can work on-site

Creil (up to 50km)

CITYZMEDIA
VIP & Proximity User Support L2/L3
January 2025 - October 2025 (9 months)
Boulogne-Billancourt, France
VIP & Proximity Support Consultant
IT park management, level 2/3 technical support - 800 users
Park management and deployment of Windows 11 and mobile (Android/iOS) workstations via Intune, Autopilot.
Administration of accounts, groups, and access rights (Active Directory, Azure AD / Entra ID, Office 365)
Incident and request management via ITSM HALO tool
Training and user support on SharePoint and the Windows environment.
Writing and updating technical documentation; contribution to the internal knowledge base.
Ethypharm
VIP & Proximity User Support L2/L3
MEDICAL
February 2023 - December 2024 (1 year and 10 months)
Boulogne-Billancourt, France
Management of requests and incidents via ITSM Service Now - 500 multi-site users
Park management and deployment of Windows 11 and mobile (Android/iOS) workstations via Intune, Autopilot, and SCCM
Account and access management: Azure AD, OKTA, MFA, NTFS, Office 365 licenses
Management of accounts on SAGE X3
Network configuration: TCP/IP, DHCP, DNS, Ethernet/phone cabling
User training (Teams, OneDrive) and support technician supervision
Helpdesk & Proximity Support L2/L3
Wabtec Corporation
Proximity Support L2
TRANSPORTATION
February 2021 - January 2023 (1 year and 11 months)
Amiens, France
Incident and request management via ServiceNow - 200 users
IT park management and migration of Win10 workstations via SCCM
Administration of user accounts, groups, and rights (Active Directory, Office 365)
Access security and MFA management via Okta (SSO).