Ismail Benjelloun

IT Transformation Consultant for 11 years, previously in consulting firms (Accenture Consulting) and then as an independent for 6 years, I work on the following types of missions:

💼 Project Management: Lead the implementation of tools, organizations, or processes, from scoping to service launch.

Examples: Implementation of Servicenow at Moet Hennessy, Worldwide Service Desk Transition, setup of a new B2C back office and front office for a subsidiary of Total Energie (ETC).

💼 Product Owner / Product Manager : Scope, manage, and animate the evolution roadmap of a product or platform integrating multiple products.

Examples: Product Owner of Servicenow at Moet Hennessy, Product Owner of a web platform for a subsidiary of Total Energie (ETC).

💼 Organization Transformation Management : Scope and write the transformation roadmap and the Medium-Term Plan for an organization. Then, animate and manage the action plan to execute this transformation.

Examples: Management of the transformation roadmap for a department of 50 people within the IT department of Moet Hennessy.

💼 ITSM Referent : Define, optimize, implement, and train stakeholders on the setup of new ITSM processes and the application of ITIL best practices.

Examples: Redesign of Service Request, Incident Management, Service Level Management, and Strategic Portfolio Management processes.

💼 Tender Management : Build and manage IT tenders from the drafting of specifications to financial negotiation.

Examples: ITSM software vendor tenders for LVMH group companies, tender for the front office of the PSG ticketing website.

🧰 Preferred Tools : 0365, Servicenow, Jira,

✍️ Clients who have trusted me: LVMH Beauty Tech, Moet Hennessy, Paris Saint-Germain, Total (Fioulmarket), Société Générale, Veolia.