Freelancer profile translated to English.

Description

Looking for someone who truly manages your clients? With 7 years of experience at Fnac, I will take care of your after-sales service, your complaints, and remote tech pre-sales advice. The result: satisfied customers, quickly resolved cases, and a well-maintained brand image.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Konecta
IT Support Technician
January 2023 - January 2025 (2 years)
• · Remote diagnosis and resolution of software and system failures (Windows, macOS, IOS, Android, and various electronic products)
◦ · Assistance with the installation and maintenance of equipment and software
Customer Service Digital Customer Support e-commerce after-sales service Customer Satisfaction Customer Relationship Management (CRM)
Konecta
Sales Department
January 2022 - January 2023 (1 year)
• · Remote sales and order placement
• · Information on products and compatibility of electronic devices
• · Assistance in choosing the product suitable for the customer's use
Konecta
Order Tracking Department
January 2018 - January 2022 (4 years)
• · Management of customer complaints
◦ · Tracking of orders and deliveries
• · Use of a CRM tool for managing complaint tickets or customer requests