Freelancer profile translated to English.
Back to original languageAbout Ismael
Senior IT Manager with 25 years of experience, including over 10 years in complex international environments — Africa, Middle East, Caribbean, Europe.
I undertake high-scope assignments: infrastructure transformation, IT program management, Service Delivery optimization, and multi-site IT governance.
Recent achievements:
▸ IT relocation of 800 users + Data Center (2025) — zero service interruption
▸ Complete overhaul of an industrial infrastructure in Angola — $800k budget, delivered on time
▸ Regional IT Director Subsea 7 across 9 countries — team of 12, OPEX €1.5–3.5M/year, CAPEX up to €2.5M/year
What I bring to your projects:
→ Ability to quickly structure and stabilize complex IT environments
→ Proven experience in coordinating multi-vendor and multi-team efforts under pressure
→ Natural positioning between technical teams, service providers, and management
Certifications: ITIL V3 | Prince2 | ISO 20000 | MCSE | TOEIC 805
Education: Executive Master Management – EDHEC Business School
Available for freelance missions in France and internationally (remote-first).
Also available for part-time outsourced CIO roles
1 to 2 days/week, 100% remote. Ideal for SMEs/mid-sized companies wishing to
benefit from a Senior IT Manager without the cost of a permanent executive.
French
Native or bilingual
English
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- FWI solutionsFreelance IT Project Manager & Service Delivery ConsultantDIGITAL AND ITJanuary 2022 - July 2025 (3 years and 6 months)Bordeaux, France•Delivered IT transformation projects: Service Delivery optimization, Service Desk improvements, and cloud migrations.•Redesigned IT infrastructure for an industrial site in Angola (budget $800k).•Piloted IT relocation of 800 users & Data Center (Suresnes → Bois-Colombes, 2025) with zero downtime.•Consulting on IT governance, vendor management, and cost optimization.
- Subsea 7Regional IT Manager Middle East & AfricaJuly 2016 - January 2021 (4 years and 6 months)•Directed IT Service Delivery across Middle East sites, supporting hundreds of users.•Implemented ITSM processes aligned with ITIL best practices (incident, problem, change).•Managed outsourcing contracts, vendors, and IT providers, ensuring SLA compliance and user satisfaction.•Controlled OPEX/CAPEX budgets, reporting to group IT governance.
- Subsea 7IT Manager AfricaJanuary 2010 - June 2016 (6 years and 5 months)•Delivered IT Service Delivery across multiple African countries.•Standardized IT operations and user support processes across sites.•Managed local IT teams & Service Desk operations, ensuring continuity and performance.•Coordinated multi-site projects across Africa, Caribbean, and Middle East.
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Education
- Executive Master ManagementEDHEC Business School2021Executive Master in Management
- Master Manager of Information SystemsIGS Groupe2018Master en Management des Systèmes d'Informations