Freelancer profile translated to English.

Description

I am Ismaël Hamon, a Virtual Assistant and Community Manager based in Antananarivo.

With my experience in customer relations, technical support, and sales (Call Center & Technical Assistance), I put my skills to work for entrepreneurs and businesses looking to outsource their customer support and online presence.

My areas of expertise:

Management of emails, customer messages, and after-sales service

Multichannel customer support (email, chat, WhatsApp)

Social media management and engagement (Facebook, Instagram, LinkedIn)

Visual content creation (Canva)

Lead qualification and appointment setting

Administrative follow-up and CRM

Responsive, organized, and with excellent customer service skills, I am committed to meeting deadlines and communicating clearly and professionally.

Whether you need a reliable Virtual Assistant or a Community Manager to boost your visibility, I am ready to support you effectively.

Feel free to contact me to discuss your project!

Industry field of expertise

Languages

French
Native or bilingual
English
Basic
German
Basic

Workplace preferences

Can work on-site

Tananarive (up to 50km)

STAR
AGENT
E-COMMERCE
June 2024 - September 2024 (3 months)
Madagascar
• · Customer relationship management and request handling.
• · Ensured the security of delivered products
.Customer Relations
.Customer Support
.Customer Request Management
.After-Sales Service (SAV)
.Email Management
.Lead Qualification
.Teamwork
.Service Orientation
Flexibility
CANAL PLUS
TECHNICAL ASSISTANCE
RETAIL (SMALL BUSINESS)
January 2022 - December 2023 (1 year and 11 months)
Maevatanana, Madagascar
. Customer support
• · Technical problem solving and remote assistance.
• · Facilitator
..Technical Support
.Problem Solving
.Remote Assistance
.Customer Communication
.Multichannel Support
Smiling Quickly adapts to any situation
COMMERCE / VENTE
Summer Job
ARTS AND CRAFTS
July 2016 - November 2024 (8 years and 4 months)
• · Reception, customer advice, and sales management.
. Ensured product delivery and their security
.Sales and Customer Advice
.Negotiation
Energy Find Solutions