You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
New report
Malt Tech Trends 2026
Ismael BambaIB

Ismael Bamba

Enterprise CSM SaaS Revenue Retention & Expansion

€550/day
Paris, FR
8-15 years
Customer Loyalty/ Retention
Customer Success Manager
Customer Success Management
Customer Relationship Management (CRM)
Key Account Management

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Ismael

Enterprise Customer Success Manager specialized in B2B SaaS revenue retention, renewals, and expansion.

I support scale-ups and tech companies in managing and developing strategic enterprise accounts, with direct responsibility for post-sale revenue (NRR, GRR, expansion).

With over 5 years of experience in Customer Success and Account Management, I cover the entire customer lifecycle: executive governance, securing renewals, expansion strategies, and driving delivered value. I have managed multi-million dollar portfolios with international key accounts in complex B2B SaaS environments (e-commerce, data, digital marketing).

My approach is business and results-oriented, based on usage analysis, prioritization of high-stakes accounts, and close collaboration with Product, Technical, Finance, and Legal teams. Objective: secure existing revenue and generate sustainable growth in strategic accounts.

  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Paris (up to 50km), Lyon (up to 10km), Lille (up to 10km), Toulouse (up to 10km), Rennes (up to 10km)

Experience

  • AfterShip
    Enterprise Customer Success Manager
    November 2024 - Today (1 year and 8 months)
    Toronto, ON, Canada
    • Delivered 33% of team expansion revenue through strategic enterprise account management and renewal optimization
    • Led seamless Shopify Plus client integrations reducing implementation time by 40% and accelerating time-to-value
    • Coordinated cross-functional sales cycles with Product, Sales, Finance, and Legal teams improving contract closure by 20%
    • Role concluded during organizational restructuring and leadership transition
    Shopify Customer Success Manager Key Account Management E-commerce Revenue Operations
  • Cision Canada
    Bilingual Client Success Manager
    July 2021 - December 2024 (3 years and 5 months)
    Montreal, QC, Canada
    • Managed 30-39 enterprise accounts across NA, LATAM, and EMEA with combined ARR exceeding $5M+
    • Achieved 160% net revenue retention driving $1.2M+ expansion revenue through strategic upselling and renewals
    • Rescued 20+ high-risk accounts representing $500K+ revenue through proactive executive engagement strategies
    • Developed company-wide onboarding optimization toolkit reducing time-to value by 40%, adopted across organization
    • Led cross-functional collaboration with Sales, Product, and Legal teams on renewal negotiations and product enhancements
    Customer Success Management Customer Success Strategy Key Account Management Churn Reduction Customer success operations

Recommendations

Be the first to recommend Ismael

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • Master of Arts
    University of Ottawa
    Master of Arts
  • Bachelor of Arts
    Temple University
    Bachelor of Arts
Check out Ismael's education

Skill set

Gainsight
Hubspot
Churn Reduction
Planhat
Shopify
Sales Funnel

Categories

  • Other